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HP Doll c7000 Support and other resources, Customer Self Repair, Before you contact HP, HP contact information, HP iLO 4 User Guide, In the United States:

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Support and other resources

Before you contact HP

Be sure to have the following information available before you call HP:•Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

•Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c 02843807 ).

•Technical support registration number (if applicable)•Product serial number•Product model name and number•Product identification number•Applicable error messages•Add-on boards or hardware•Third-party hardware or software•Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

•To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service

Support and other resources 83

Contents

HP BladeSystem c7000 Enclosure Setup and Installation Guide Page Contents HP BladeSystem Insight Display Troubleshooting Support and other resources Regulatory compliance notices Documentation feedback Planning the installation Rack requirements The enclosure is compatible with the following racks: All HP 10000 and 10000G2 Series racks except the HP 10614 rack NOTE: •Telco racks Rack-freeenvironment requirements Warning, caution, and important messages CAUTION: Space and airflow requirements Temperature requirements Power requirements Grounding requirements Component and LED identification Power supply bay numbering Power supply LEDs Device bay numbering Full-heightdevice bay numbering Half-heightdevice bay numbering HP BladeSystem Insight Display components Location Discovery Services Enclosure rear components Fan bay numbering Fan LED Onboard Administrator components HP c7000 Onboard Administrator with KVM components Interconnect bay numbering Installation Page Page Rack-freeinstallation Rack installation Measuring with the rack template Installing the rack rails Installing the enclosure into the rack Page Installing the rear cage into the enclosure Installing a power supply Page Installing blades Installing a full-heightblade Page Page Removing a device bay shelf Creating a full-heightdevice bay blank Page Installing a half-heightblade Installing a device bay shelf Page Page Connecting locally to a server blade with video and USB devices Accessing a server blade with local KVM Accessing local media devices Installing fans Page Installing Onboard Administrator modules Attaching components to the HP c7000 Onboard Administrator with KVM Installing interconnect modules Page Mapping to interconnect ports Mapping half-heightblades Mapping full-heightblades Mapping BL2x220c Blades Mapping the BL680c G7 Blade Interconnect bay identification Bay-to-baycrosslinks Device bay crosslinks Interconnect bay crosslinks Removing interconnect bay dividers Installing interconnect bay dividers Cabling and powering up the enclosure Onboard Administrator cabling Enclosure link cabling Cabling a PC to the enclosure service port Cabling the network to the enclosure Single-phaseAC configuration Page 8.Open the snap clamps, and then insert each power cord inside each clamp Slide the power cord retention bracket until the bracket touches the enclosure PDU installation Page Three-phaseAC configuration HP BladeSystem Insight Display Page oNone Enabled—You Disabled—All Not Present _ and . is used to signal the end of the name Yes—Copy No—Continue 8.Verify all components are installed and cabled before continuing Navigating the Insight Display Health Summary screen Page Page Enclosure Settings screen Enclosure Info screen Blade and Port Info screen Turn Enclosure UID On/Off screen Page View User Note screen Chat Mode screen Troubleshooting Important safety information Symbols on equipment Warnings and cautions Power errors Cooling errors Location errors Configuration errors Device failure errors Page Support and other resources Réparation par le client (CSR) Riparazione da parte del cliente Reparaciones del propio cliente Reparo feito pelo cliente Page Page Page Regulatory compliance notices FCC rating label FCC Notice, Class A Equipment FCC Notice, Class B Equipment Modifications Cables Canadian notice (Avis Canadien) European Union regulatory notice Page Chinese notice Laser compliance Do not try to open the module enclosure. There are no •Allow only HP Authorized Service technicians to repair the unit Battery replacement notice Taiwan battery recycling notice Power cord statement for Japan Electrostatic discharge Acronyms and abbreviations CSA CSR ESD ICPM USB Documentation feedback Index