Using the Windows recovery tools ...................................................................................

102

Using f11 recovery tools ..................................................................................................

102

Using Windows 8 operating system media (purchased separately) ................................

103

Using Windows Refresh for quick and easy recovery .....................................................

103

Remove everything and reinstall Windows ......................................................................

104

Using HP Software Setup ................................................................................................

105

12 Computer Setup (BIOS) and Advanced System Diagnostics ...............................................................

106

Using Computer Setup .....................................................................................................................

106

Starting Computer Setup .................................................................................................

106

Navigating and selecting in Computer Setup ...................................................................

106

Restoring factory settings in Computer Setup .................................................................

107

Updating the BIOS ...........................................................................................................

108

Determining the BIOS version .........................................................................

108

Downloading a BIOS update ...........................................................................

108

Using Advanced System Diagnostics ...............................................................................................

109

13 Support ......................................................................................................................................................

111

Contacting support ...........................................................................................................................

111

Labels ...............................................................................................................................................

112

14 Specifications ............................................................................................................................................

113

Input power .......................................................................................................................................

114

Operating environment .....................................................................................................................

115

Appendix A Traveling with the computer ....................................................................................................

116

Appendix B Troubleshooting ........................................................................................................................

118

Troubleshooting resources ...............................................................................................................

118

Resolving issues ..............................................................................................................................

118

The computer is unable to start up ..................................................................................

118

The computer screen is blank ..........................................................................................

119

Software is functioning abnormally ..................................................................................

119

The computer is on but not responding ...........................................................................

119

The computer is unusually warm .....................................................................................

119

An external device is not working ....................................................................................

120

The wireless network connection is not working ..............................................................

120

The optical disc tray does not open for removal of a CD or DVD ....................................

120

The computer does not detect the optical drive ...............................................................

122

A disc does not play .........................................................................................................

122

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