Using the Windows recovery tools ...................................................................................
102
Using f11 recovery tools ..................................................................................................
Using Windows 8 operating system media (purchased separately) ................................
103
Using Windows Refresh for quick and easy recovery .....................................................
Remove everything and reinstall Windows ......................................................................
104
Using HP Software Setup ................................................................................................
105
12 Computer Setup (BIOS) and Advanced System Diagnostics ...............................................................
106
Using Computer Setup .....................................................................................................................
Starting Computer Setup .................................................................................................
Navigating and selecting in Computer Setup ...................................................................
Restoring factory settings in Computer Setup .................................................................
107
Updating the BIOS ...........................................................................................................
108
Determining the BIOS version .........................................................................
Downloading a BIOS update ...........................................................................
Using Advanced System Diagnostics ...............................................................................................
109
13 Support ......................................................................................................................................................
111
Contacting support ...........................................................................................................................
Labels ...............................................................................................................................................
112
14 Specifications ............................................................................................................................................
113
Input power .......................................................................................................................................
114
Operating environment .....................................................................................................................
115
Appendix A Traveling with the computer ....................................................................................................
116
Appendix B Troubleshooting ........................................................................................................................
118
Troubleshooting resources ...............................................................................................................
Resolving issues ..............................................................................................................................
The computer is unable to start up ..................................................................................
The computer screen is blank ..........................................................................................
119
Software is functioning abnormally ..................................................................................
The computer is on but not responding ...........................................................................
The computer is unusually warm .....................................................................................
An external device is not working ....................................................................................
120
The wireless network connection is not working ..............................................................
The optical disc tray does not open for removal of a CD or DVD ....................................
The computer does not detect the optical drive ...............................................................
122
A disc does not play .........................................................................................................
x