Using the Windows recovery tools

102

Using f11 recovery tools

102

Using Windows 8 operating system media (purchased separately)

103

Using Windows Refresh for quick and easy recovery

103

Remove everything and reinstall Windows

104

Using HP Software Setup

105

12 Computer Setup (BIOS) and Advanced System Diagnostics

106

Using Computer Setup

106

Starting Computer Setup

106

Navigating and selecting in Computer Setup

106

Restoring factory settings in Computer Setup

107

Updating the BIOS

108

Determining the BIOS version

108

Downloading a BIOS update

108

Using Advanced System Diagnostics

109

13 Support

111

Contacting support

111

Labels

112

14 Specifications

113

Input power

114

Operating environment

115

Appendix A Traveling with the computer

116

Appendix B Troubleshooting

118

Troubleshooting resources

118

Resolving issues

118

The computer is unable to start up

118

The computer screen is blank

119

Software is functioning abnormally

119

The computer is on but not responding

119

The computer is unusually warm

119

An external device is not working

120

The wireless network connection is not working

120

The optical disc tray does not open for removal of a CD or DVD

120

The computer does not detect the optical drive

122

A disc does not play

122

x

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