HP Officejet J3500/J3600
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HP Officejet J3500/J3600 All-in-One series
Accessibility
Safety information
Copyright information
Hewlett-Packard Company notices
Contents
Scan
Print
Copy
Fax
Configure and manage
Maintain and troubleshoot
Solve printing problems
Device specifications
Support and warranty
HP supplies
Regulatory information
Declaration of conformity
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Find other resources for the product
Get started
Resource
Description
Resource Description Location
Understand the device parts
Front view
Back view
Printing supplies area
Label Name and Description
Control panel buttons and lights
Connection information
Chapter Get started
Control-panel message types
Use the device
Use control panel menus
Error messages
Change device settings
Critical error messages
To change settings from the control panel
Use the HP photo and imaging software
Use the HP Solution Center Windows
To change settings from the HP Solution Center Windows
To open the HP Photosmart Software on a Windows computer
Text and symbols
To erase a letter, number, or symbol
To enter a space, pause, or symbol
Type numbers and text on the control-panel keypad
To enter text
Available Description Available when entering Symbols
Available symbols for dialing fax numbers
Load originals
Load an original in the automatic document feeder ADF
To load an original in the document feeder tray
Tips for selecting and using print media
Select print media
Understand specifications for supported media
Understand supported media types and weights
Set minimum margins
Load media
Load full-size paper
To load full-size paper
Load media
Load 10 x 15 cm 4 x 6 inch photo paper
To load index cards in the input tray
Load index cards
To load envelopes
Load envelopes
Load other types of paper
HP Iron-On Transfers for printing only
Print on special and custom-sized media
HP Inkjet labels for printing only
Related topics
Print on special or custom-sized media Mac OS
Print on special or custom-sized media Windows
Set up fax numbers as speed-dial entries or groups
Set up speed-dial entries
Set up speed-dial entries
Set up a speed-dial group
Print and view a list of speed-dial entries
Change default settings for all future jobs Windows
Change print settings
To change the settings
Print
Print on both sides duplexing
Change settings Mac OS
Guidelines for printing on both sides of a
Perform duplexing
To print on both sides of a page Mac OS
Cancel a print job
Chapter Print
Copy
Change the copy settings
Make copies from the control panel
To make a copy from the control panel
Set the copy paper type
Set the number of copies
Set the copy paper size
Change copy speed or quality
Control panel setting
To set the paper type for copies from the control panel
To change the copy quality from the control panel
To resize a document from the control panel
Resize an original to fit onto letter or A4 paper
Copy a legal-size document onto letter paper
Enhance blurred areas of your copy
Adjust the lightness and darkness of your copy
To adjust the copy contrast from the control panel
Enhance light areas of your copy
Cancel a copy job
To copy a blurred document from the control panel
To copy an overexposed photo from the control panel
Scan an original to a program on a computer
Scan
Scan an original
Edit a scanned original
Scan from a TWAIN-compliant or a WIA-compliant program
Scan from a TWAIN-compliant program
Scan from a WIA-compliant program
Edit a scanned photo or graphic
Change scan settings
Cancel a scan job
Chapter Scan
Send a basic fax
Fax
Send a fax
To send a fax manually from a phone
Send a fax manually from a phone
To send a basic fax from the control panel
Send a fax using monitor dialing
Schedule a fax to send later
Send a fax from memory
Send a fax to multiple recipients
To cancel a scheduled fax
To schedule a fax from the control panel
Send a fax to multiple recipients from the control panel
Click Send Fax Now
To send a fax to multiple recipients using group speed dial
Press Start FAX Black again
Change the fax resolution
Change the fax resolution and Lighter / Darker settings
Send a color original or photo fax
Press Start FAX Color
Change the Lighter / Darker setting
To change the resolution from the control panel
Set new default settings
Send a fax in Error Correction Mode
To set new default settings from the control panel
To change the ECM setting from the control panel
To receive a fax manually
Set up backup fax reception
Receive a fax manually
Reprint received faxes from memory
To set backup fax reception from the control panel
On Error Only Off
Forward faxes to another number
Poll to receive a fax
To forward faxes from the control panel
Set the paper size for received faxes
Set automatic reduction for incoming faxes
Block junk fax numbers
To remove numbers from the list of junk fax numbers
Change fax settings
Set the answer mode Auto answer
Configure the fax header
Press Basic Fax Setup, and then press Fax Header
Set the number of rings before answering
Press Basic Fax Setup, and then press Rings to Answer
Set the fax error correction mode
Press Advance Fax Setup, and then press Distinctive Ring
Change the answer ring pattern for distinctive ring
Set the dial type
Fax speed setting Fast Medium Slow
Set the redial options
Set the fax speed
Select Advanced Fax Setup, and then press Fax Speed
Test fax setup
To test fax setup
Fax over the Internet
Use reports
To enable fax confirmation
Print fax confirmation reports
Press Print Report, and then Fax Confirmation
To set the device to print fax error reports automatically
Print fax error reports
Press Print Report, and then press Fax Error Report
Print and view the fax log
To cancel a fax
Cancel a fax
To cancel a number you are dialing
To print the fax log from the control panel
Manage the device
Configure and manage
Monitor the device
Windows
Toolbox Windows
Administer the device
Use device management tools
Open the Toolbox
HP Printer Utility Mac OS
Toolbox tabs
Tabs
HP Printer Utility panels Information and Support panel
Set up faxing for the device
Countries/regions with a parallel-type phone system
Set up faxing parallel phone systems
Choose the correct fax setup for your home or office
Configure and manage
DSL
Select your fax setup case
Sharing your fax line
Other equipment/services
Case a Separate fax line no voice calls received
Case B Set up the device with DSL
To set up the device with a separate fax line
To set up the device with DSL
To set up the device with a distinctive ring service
Case D Fax with a distinctive ring service on the same line
Case E Shared voice/fax line
To set up the device with a shared voice/fax line
Case F Shared voice/fax line with voice mail
Set up the device with a computer dial-up modem
To set up the device with voice mail
Set up the device with a computer DSL/ADSL modem
To set up the device with a computer dial-up modem
Case H Shared voice/fax line with computer modem
To set up the device with a computer DSL/ADSL modem
Example of a parallel splitter
Shared voice/fax with computer dial-up modem
Chapter Parallel splitter Computer Telephone
Shared voice/fax with computer DSL/ADSL modem
Case I Shared voice/fax line with answering machine
Telephone optional
10 Example of a parallel splitter
Set up faxing for the device
Chapter
To set up the device with a computer DSL/ADSL modem
12 Example of a parallel splitter
Serial-type fax setup
Direct connection
Configure the device Windows
Share the device on a locally shared network
Connect the device before installing the software
To connect the device
Share the device on a locally shared network
Configure the device Mac OS
Install the software for a direct connection
To share the device among computers running Mac OS
Uninstall and reinstall the software
To uninstall from a Windows computer, method
To uninstall from a Windows computer, method
Uninstall and reinstall the software 101
Chapter Configure and manage
Supported print cartridges
Maintain and troubleshoot
Work with print cartridges
Replace the print cartridges
Handle the print cartridges
To replace the print cartridges
Remove print cartridge from the HP Officejet J3500
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Insert a print cartridge in the HP Officejet J3500
Align the print cartridges
To align the cartridges from the control panel at any time
Clean the print cartridges
HP Printer Utility Mac OS
Clean the print cartridge contacts
To clean the print cartridges from the control panel
To clean the print cartridge contacts
Clean the area around the ink nozzles
Store print cartridges
To clean the area around the ink nozzles
Clean the glass strip
Clean the device
To clean the white strip
Clean the white strip
Clean the exterior
Troubleshooting tips and resources
Solve printing problems
Device is not responding nothing prints
Error message appears on control-panel display
Device shuts down unexpectedly
Something on the page is missing or incorrect
Device takes a long time to print
Blank or partial page printed
Check the page-orientation setting
Placement of the text or graphics is wrong
Poor print quality and unexpected printouts
Check how the media is loaded
Meaningless characters print
Poor quality printouts
Check the paper quality
Check the type of media loaded in the device
Output is faded or dull colored
Ink is smearing
Ink is not filling the text or graphics completely
Wrong colors are printing
Colors are printing as black and white
Printout shows bleeding colors
Colors do not line up properly
Solve paper-feed problems
No copy came out
Solve copy problems
Copies are blank
Documents are missing or faded
Copy defects are apparent
Size is reduced
Copy quality is poor
Error messages appear
Solve scan problems
Scanner did nothing
Scan takes too long
Check the originals
Part of the document did not scan or text is missing
Text cannot be edited
Scanned image quality is poor
Image quality is better when printed
Reload document and then restart job
Original is a second-generation photo or picture
Scan defects are apparent
Solve fax problems
Fax test failed
Fax Hardware Test failed Solution
Phone Cord Connected to Correct Port on Fax test failed
Back view of the device
Dial Tone Detection test failed Solution
Fax Line Condition test failed Solution
Display always shows Phone Off Hook
Device is having problems sending and receiving faxes
Solution
Device is having problems sending a manual fax Solution
Device cannot receive faxes, but can send faxes Solution
Solve fax problems 139
Phone cord that came with my device is not long enough
Device cannot send faxes, but can receive faxes Solution
Fax tones are recorded on my answering machine Solution
Hardware installation suggestions
Troubleshoot installation issues
To extend your phone cord
Check the hardware connections
Verify installation preliminaries
Software installation suggestions
Clear paper jams
Check the computer system
To clear a paper jam in the automatic document feeder
To clear a paper jam from the rear door
Avoid paper jams
Order printing supplies online
HP supplies
Supplies
Print cartridges
Appendix a HP supplies
Support and warranty
Hewlett-Packard limited warranty statement
Obtain electronic support
If you have a problem, follow these steps
Obtain HP telephone support
Before you call
Phone support period Telephone support numbers
HP support by phone
Obtain HP telephone support 151
Placing a call
Remove the print cartridges before shipment
Prepare the device for shipment
Call HP Korea customer support
To remove print cartridges before shipment
Remove the control-panel faceplate
To remove the control-panel faceplate
Pack the device
To pack the device
Physical specifications
Device specifications
Product features and capacities
Feature
System requirements
Memory specifications
Copy specifications
Print specifications
Fax specifications
Mode Type Scan resolution dpi
Environmental specifications
Scan specifications
Electrical specifications
Acoustic emission specifications noise levels per ISO
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Appendix C Device specifications
Regulatory information
Vcci Class B compliance statement for users in Japan
FCC statement
Toxic and hazardous substance table
RoHS notices China only
Noise emission statement for Germany
Appendix D
167
Regulatory model number
Australia wired fax statement
Declaration of Conformity
Declaration of conformity
Environmental product stewardship program
Environmental product stewardship program 171
Energy consumption
Index
Symbols/Numerics
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Page
OCR
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Twain
180
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Hewlett-Packard Development Company, L.P
NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device.
NOTE: Mac OS is supported by HP Officejet J3600 only.