Solve fax problems, Scan defects are apparent

•Graphics look different from the original

The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings.

•Take steps to improve the scan quality

•Use high-quality originals.

•Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. For more information, see Load originals.

•Adjust the software settings according to how you plan to use the scanned page.

•Use or make a carrier sheet to protect your originals.

Scan defects are apparent

•Blank pages

The original might have been loaded upside down. Make sure that you loaded the original correctly. For more information, see Load originals.

•Too light or dark

•Try adjusting the settings. Be sure to use the correct resolution and color settings.

•The original image might be very light or dark or might be printed on colored paper.

•Unwanted lines

Ink, glue, correction fluid, or an unwanted substance might be on the scanner. See Clean the device for more information.

•Black dots or streaks

•Ink, glue, correction fluid, or an unwanted substance might be on the scanner, the scanner might be dirty or scratched, or the ADF lid backing might be dirty. See Clean the device for more information.

•The defects might be on the original and not a result of the scanning process.

•Unclear text

Try adjusting the settings. Make sure that the resolution and color settings are correct.

•Size is reduced

The HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings.