Support and warranty | HP J3680, J3650 instruction

B Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•Hewlett-Packard limited warranty statement

•Obtain electronic support

•Obtain HP telephone support

•Prepare the device for shipment

•Pack the device

Support and warranty

147

Image 151

HP J3680, J3650 manual Support and warranty

Contents

HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Hewlett-Packard Company notices Safety informationAccessibility Copyright information Contents Copy PrintScan Fax Configure and manage Maintain and troubleshoot Solve printing problems Regulatory information Support and warrantyDevice specifications HP supplies Declaration of conformity Page Description Get startedFind other resources for the product Resource Front view Understand the device partsResource Description Location Back view Printing supplies area Label Name and Description Control panel buttons and lights Connection information Chapter Get started Use control panel menus Use the deviceControl-panel message types To change settings from the control panel Change device settingsError messages Critical error messages To change settings from the HP Solution Center Windows Use the HP Solution Center WindowsUse the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Text and symbols To enter text To enter a space, pause, or symbolTo erase a letter, number, or symbol Type numbers and text on the control-panel keypad Load an original in the automatic document feeder ADF Available symbols for dialing fax numbersAvailable Description Available when entering Symbols Load originals Select print media Tips for selecting and using print mediaTo load an original in the document feeder tray Understand specifications for supported media Understand supported media types and weights To load full-size paper Load mediaSet minimum margins Load full-size paper Load media Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cards Load other types of paper Load envelopesTo load envelopes Related topics Print on special and custom-sized mediaHP Iron-On Transfers for printing only HP Inkjet labels for printing only Print on special or custom-sized media Mac OS Print on special or custom-sized media Windows Set up a speed-dial group Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up speed-dial entries Print and view a list of speed-dial entries Print Change print settingsChange default settings for all future jobs Windows To change the settings Perform duplexing Change settings Mac OSPrint on both sides duplexing Guidelines for printing on both sides of a To print on both sides of a page Mac OS Cancel a print job Chapter Print To make a copy from the control panel Change the copy settingsCopy Make copies from the control panel Set the copy paper size Set the number of copiesSet the copy paper type To change the copy quality from the control panel Control panel settingChange copy speed or quality To set the paper type for copies from the control panel Copy a legal-size document onto letter paper Resize an original to fit onto letter or A4 paperTo resize a document from the control panel To adjust the copy contrast from the control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy To copy an overexposed photo from the control panel Cancel a copy jobEnhance light areas of your copy To copy a blurred document from the control panel Scan an original ScanScan an original to a program on a computer Scan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a TWAIN-compliant program Cancel a scan job Change scan settingsEdit a scanned photo or graphic Chapter Scan Send a fax FaxSend a basic fax To send a basic fax from the control panel Send a fax manually from a phoneTo send a fax manually from a phone Send a fax using monitor dialing Schedule a fax to send later Send a fax from memory Send a fax to multiple recipients from the control panel To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the control panel Press Start FAX Black again To send a fax to multiple recipients using group speed dialClick Send Fax Now Press Start FAX Color Change the fax resolution and Lighter / Darker settingsChange the fax resolution Send a color original or photo fax Change the Lighter / Darker setting To change the resolution from the control panel To change the ECM setting from the control panel Send a fax in Error Correction ModeSet new default settings To set new default settings from the control panel Receive a fax manually Set up backup fax receptionTo receive a fax manually On Error Only Off To set backup fax reception from the control panelReprint received faxes from memory Forward faxes to another number Poll to receive a fax Set automatic reduction for incoming faxes Set the paper size for received faxesTo forward faxes from the control panel Block junk fax numbers To remove numbers from the list of junk fax numbers Change fax settings Set the number of rings before answering Configure the fax headerSet the answer mode Auto answer Press Basic Fax Setup, and then press Fax Header Change the answer ring pattern for distinctive ring Set the fax error correction modePress Basic Fax Setup, and then press Rings to Answer Press Advance Fax Setup, and then press Distinctive Ring Set the fax speed Fax speed setting Fast Medium SlowSet the dial type Set the redial options Fax over the Internet Test fax setupSelect Advanced Fax Setup, and then press Fax Speed To test fax setup Press Print Report, and then Fax Confirmation To enable fax confirmationUse reports Print fax confirmation reports Print and view the fax log Print fax error reportsTo set the device to print fax error reports automatically Press Print Report, and then press Fax Error Report To print the fax log from the control panel Cancel a faxTo cancel a fax To cancel a number you are dialing Windows Configure and manageManage the device Monitor the device Use device management tools Administer the deviceToolbox Windows Tabs HP Printer Utility Mac OSOpen the Toolbox Toolbox tabs HP Printer Utility panels Information and Support panel Set up faxing for the device Choose the correct fax setup for your home or office Set up faxing parallel phone systemsCountries/regions with a parallel-type phone system Configure and manage DSL Select your fax setup case Case a Separate fax line no voice calls received Other equipment/servicesSharing your fax line Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mail Set up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem Chapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To connect the device Connect the device before installing the softwareShare the device on a locally shared network Install the software for a direct connection Configure the device Mac OSShare the device on a locally shared network To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Work with print cartridges Maintain and troubleshootSupported print cartridges Replace the print cartridges Handle the print cartridges To replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Insert a print cartridge in the HP Officejet J3500 Align the print cartridges To align the cartridges from the control panel at any time Clean the print cartridges To clean the print cartridges from the control panel Clean the print cartridge contactsHP Printer Utility Mac OS To clean the print cartridge contacts Clean the area around the ink nozzles Store print cartridges To clean the area around the ink nozzles Clean the glass strip Clean the device To clean the white strip Clean the white strip Solve printing problems Troubleshooting tips and resourcesClean the exterior Device shuts down unexpectedly Error message appears on control-panel displayDevice is not responding nothing prints Blank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Check how the media is loaded Placement of the text or graphics is wrongCheck the page-orientation setting Poor print quality and unexpected printouts Check the type of media loaded in the device Poor quality printoutsMeaningless characters print Check the paper quality Ink is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Colors do not line up properly Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colors Solve paper-feed problems Documents are missing or faded Solve copy problemsNo copy came out Copies are blank Copy quality is poor Size is reducedCopy defects are apparent Scan takes too long Solve scan problemsError messages appear Scanner did nothing Text cannot be edited Part of the document did not scan or text is missingCheck the originals Original is a second-generation photo or picture Image quality is better when printedScanned image quality is poor Reload document and then restart job Scan defects are apparent Solve fax problems Fax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough Check the hardware connections Troubleshoot installation issuesHardware installation suggestions To extend your phone cord Check the computer system Software installation suggestionsVerify installation preliminaries Clear paper jams To clear a paper jam in the automatic document feeder To clear a paper jam from the rear door Avoid paper jams Print cartridges HP suppliesOrder printing supplies online Supplies Appendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement Before you call If you have a problem, follow these stepsObtain electronic support Obtain HP telephone support Phone support period Telephone support numbers HP support by phone Obtain HP telephone support 151 Placing a call Call HP Korea customer support Prepare the device for shipmentRemove the print cartridges before shipment To remove print cartridges before shipment Remove the control-panel faceplate To remove the control-panel faceplate Pack the device To pack the device Feature Device specificationsPhysical specifications Product features and capacities System requirements Memory specifications Mode Type Scan resolution dpi Print specificationsCopy specifications Fax specifications Acoustic emission specifications noise levels per ISO Scan specificationsEnvironmental specifications Electrical specificationsPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany RoHS notices China onlyToxic and hazardous substance table Appendix D 167 Regulatory model number Australia wired fax statement Declaration of Conformity Declaration of conformity Environmental product stewardship program Environmental product stewardship program 171 Energy consumption Index Symbols/NumericsPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P