HP support by phone | HP J3650, J3680 guide

Appendix B

•Valuable troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

This section contains the following topics:

•Phone support period

•Telephone support numbers

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). For the most current list of telephone support numbers, go to www.hp.com/support.

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see www.hp.com/support.

150 Support and warranty

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HP J3650, J3680 manual HP support by phone, Phone support period Telephone support numbers

Contents

HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company notices Contents Copy PrintScan Configure and manage Fax Maintain and troubleshoot Solve printing problems HP supplies Support and warrantyDevice specifications Regulatory information Declaration of conformity Page Resource Get startedFind other resources for the product Description Front view Understand the device partsResource Description Location Printing supplies area Back view Control panel buttons and lights Label Name and Description Connection information Chapter Get started Use control panel menus Use the deviceControl-panel message types Critical error messages Change device settingsError messages To change settings from the control panel To change settings from the HP Solution Center Windows Use the HP Solution Center WindowsUse the HP photo and imaging software Text and symbols To open the HP Photosmart Software on a Windows computer Type numbers and text on the control-panel keypad To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter text Load originals Available symbols for dialing fax numbersAvailable Description Available when entering Symbols Load an original in the automatic document feeder ADF Select print media Tips for selecting and using print mediaTo load an original in the document feeder tray Understand specifications for supported media Understand supported media types and weights Load full-size paper Load mediaSet minimum margins To load full-size paper Load media Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load index cards in the input tray Load other types of paper Load envelopesTo load envelopes HP Inkjet labels for printing only Print on special and custom-sized mediaHP Iron-On Transfers for printing only Related topics Print on special or custom-sized media Windows Print on special or custom-sized media Mac OS Set up speed-dial entries Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries To change the settings Change print settingsChange default settings for all future jobs Windows Print Guidelines for printing on both sides of a Change settings Mac OSPrint on both sides duplexing Perform duplexing Cancel a print job To print on both sides of a page Mac OS Chapter Print Make copies from the control panel Change the copy settingsCopy To make a copy from the control panel Set the copy paper size Set the number of copiesSet the copy paper type To set the paper type for copies from the control panel Control panel settingChange copy speed or quality To change the copy quality from the control panel Copy a legal-size document onto letter paper Resize an original to fit onto letter or A4 paperTo resize a document from the control panel To adjust the copy contrast from the control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy To copy a blurred document from the control panel Cancel a copy jobEnhance light areas of your copy To copy an overexposed photo from the control panel Scan an original ScanScan an original to a program on a computer Scan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a WIA-compliant program Cancel a scan job Change scan settingsEdit a scanned photo or graphic Chapter Scan Send a fax FaxSend a basic fax To send a basic fax from the control panel Send a fax manually from a phoneTo send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later To schedule a fax from the control panel To cancel a scheduled faxSend a fax to multiple recipients Send a fax to multiple recipients from the control panel Press Start FAX Black again To send a fax to multiple recipients using group speed dialClick Send Fax Now Send a color original or photo fax Change the fax resolution and Lighter / Darker settingsChange the fax resolution Press Start FAX Color To change the resolution from the control panel Change the Lighter / Darker setting To set new default settings from the control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the control panel Receive a fax manually Set up backup fax receptionTo receive a fax manually On Error Only Off To set backup fax reception from the control panelReprint received faxes from memory Poll to receive a fax Forward faxes to another number Set automatic reduction for incoming faxes Set the paper size for received faxesTo forward faxes from the control panel Block junk fax numbers Change fax settings To remove numbers from the list of junk fax numbers Press Basic Fax Setup, and then press Fax Header Configure the fax headerSet the answer mode Auto answer Set the number of rings before answering Press Advance Fax Setup, and then press Distinctive Ring Set the fax error correction modePress Basic Fax Setup, and then press Rings to Answer Change the answer ring pattern for distinctive ring Set the redial options Fax speed setting Fast Medium SlowSet the dial type Set the fax speed To test fax setup Test fax setupSelect Advanced Fax Setup, and then press Fax Speed Fax over the Internet Print fax confirmation reports To enable fax confirmationUse reports Press Print Report, and then Fax Confirmation Press Print Report, and then press Fax Error Report Print fax error reportsTo set the device to print fax error reports automatically Print and view the fax log To cancel a number you are dialing Cancel a faxTo cancel a fax To print the fax log from the control panel Monitor the device Configure and manageManage the device Windows Use device management tools Administer the deviceToolbox Windows Toolbox tabs HP Printer Utility Mac OSOpen the Toolbox Tabs Set up faxing for the device HP Printer Utility panels Information and Support panel Choose the correct fax setup for your home or office Set up faxing parallel phone systemsCountries/regions with a parallel-type phone system Configure and manage Select your fax setup case DSL Case a Separate fax line no voice calls received Other equipment/servicesSharing your fax line To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service To set up the device with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Example of a parallel splitter Chapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection To connect the device Connect the device before installing the softwareShare the device on a locally shared network Install the software for a direct connection Configure the device Mac OSShare the device on a locally shared network To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Work with print cartridges Maintain and troubleshootSupported print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Align the print cartridges Insert a print cartridge in the HP Officejet J3500 Clean the print cartridges To align the cartridges from the control panel at any time To clean the print cartridges from the control panel Clean the print cartridge contactsHP Printer Utility Mac OS To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridges Clean the device Clean the glass strip Clean the white strip To clean the white strip Solve printing problems Troubleshooting tips and resourcesClean the exterior Device shuts down unexpectedly Error message appears on control-panel displayDevice is not responding nothing prints Blank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Poor print quality and unexpected printouts Placement of the text or graphics is wrongCheck the page-orientation setting Check how the media is loaded Check the paper quality Poor quality printoutsMeaningless characters print Check the type of media loaded in the device Ink is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Printout shows bleeding colors Colors are printing as black and whiteWrong colors are printing Colors do not line up properly Solve paper-feed problems Copies are blank Solve copy problemsNo copy came out Documents are missing or faded Copy quality is poor Size is reducedCopy defects are apparent Scanner did nothing Solve scan problemsError messages appear Scan takes too long Text cannot be edited Part of the document did not scan or text is missingCheck the originals Reload document and then restart job Image quality is better when printedScanned image quality is poor Original is a second-generation photo or picture Solve fax problems Scan defects are apparent Fax Hardware Test failed Solution Fax test failed Phone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough To extend your phone cord Troubleshoot installation issuesHardware installation suggestions Check the hardware connections Clear paper jams Software installation suggestionsVerify installation preliminaries Check the computer system To clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams Supplies HP suppliesOrder printing supplies online Print cartridges Appendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement Obtain HP telephone support If you have a problem, follow these stepsObtain electronic support Before you call HP support by phone Phone support period Telephone support numbers Obtain HP telephone support 151 Placing a call Call HP Korea customer support Prepare the device for shipmentRemove the print cartridges before shipment Remove the control-panel faceplate To remove print cartridges before shipment Pack the device To remove the control-panel faceplate To pack the device Product features and capacities Device specificationsPhysical specifications Feature Memory specifications System requirements Fax specifications Print specificationsCopy specifications Mode Type Scan resolution dpi Electrical specifications Scan specificationsEnvironmental specifications Acoustic emission specifications noise levels per ISOPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany RoHS notices China onlyToxic and hazardous substance table Appendix D 167 Australia wired fax statement Regulatory model number Declaration of conformity Declaration of Conformity Environmental product stewardship program Environmental product stewardship program 171 Energy consumption Symbols/Numerics IndexPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P