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HP J3650, J3680 HP support by phone, Phone support period, Telephone support numbers

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Appendix B

•Valuable troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

This section contains the following topics:

•Phone support period

•Telephone support numbers

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). For the most current list of telephone support numbers, go to www.hp.com/support.

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see www.hp.com/support.

150 Support and warranty

Contents

Page Page Page Copyright information Hewlett-PackardCompany notices Acknowledgements Safety information Accessibility Contents Print Copy Scan Fax Lighter / Darker Configure and manage 8 Maintain and troubleshoot Page HP supplies Support and warranty Device specifications Regulatory information Index Page 1 Get started Find other resources for the product Understand the device parts Front view Printing supplies area Back view Control panel buttons and lights Connection information Page 2 Use the device Use control panel menus Control-panelmessage types Status messages Warning messages Change device settings Use the HP Solution Center (Windows) Use the HP photo and imaging software Text and symbols Type numbers and text on the control-panelkeypad Available symbols for dialing fax numbers Load originals Load an original in the automatic document feeder (ADF) Select print media Tips for selecting and using print media Understand specifications for supported media Understand supported media types and weights Paper weight Input tray Output tray Document Load media Load full-sizepaper Page Load 10 x 15 cm (4 x 6 inch) photo paper Load index cards Load envelopes Load other types of paper Print on special and custom-sizedmedia Print on special or custom-sizedmedia (Windows) Print on special or custom-sizedmedia (Mac OS) Set up speed-dialentries Set up fax numbers as speed-dialentries or groups Print and view a list of speed-dialentries 3 Print Change print settings Change settings from an application for current jobs (Windows) Change default settings for all future jobs (Windows) Change settings (Mac OS) Print on both sides (duplexing) Guidelines for printing on both sides of a page Perform duplexing Cancel a print job Page 4 Copy Make copies from the control panel Change the copy settings Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal-sizedocument onto letter paper Adjust the lightness and darkness of your copy Enhance blurred areas of your copy Enhance light areas of your copy Cancel a copy job 5 Scan Scan an original Scan an original to a program on a computer Scan from a TWAIN-compliantor a WIA-compliantprogram Scan from a TWAIN-compliantprogram Scan from a WIA-compliantprogram Edit a scanned original Edit a scanned photo or graphic Change scan settings Cancel a scan job Page 6 Fax Send a fax Send a basic fax Send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Page Send a color original or photo fax Change the fax resolution and Lighter / Darker settings Very Fine Standard Fine To change the resolution from the control panel Change the Lighter / Darker setting Receive a fax Receive a fax manually Set up backup fax reception Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block junk fax numbers Change fax settings Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the dial type Set the redial options Set the fax speed Fax over the Internet Test fax setup Use reports Print fax confirmation reports Print fax error reports Print and view the fax log Cancel a fax 7 Configure and manage Manage the device Monitor the device Administer the device Use device management tools Toolbox (Windows) HP Printer Utility (Mac OS) Set up faxing for the device Set up faxing (parallel phone systems) Page Select your fax setup case Other equipment/services sharing your fax line Case A: Separate fax line (no voice calls received) Figure 7-1Back view of the device To set up the device with a separate fax line Case B: Set up the device with DSL Figure 7-2Back view of the device To set up the device with DSL Case C: Set up the device with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Figure 7-3Back view of the device To set up the device with a distinctive ring service Distinctive Ring Case E: Shared voice/fax line Figure 7-4Back view of the device To set up the device with a shared voice/fax line manually Case F: Shared voice/fax line with voice mail Figure 7-5Back view of the device To set up the device with voice mail Case G: Fax line shared with computer modem (no voice calls received) Set up the device with a computer dial-upmodem Figure 7-6Back view of the device To set up the device with a computer dial-upmodem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H: Shared voice/fax line with computer modem Shared voice/fax with computer dial-upmodem Figure 7-7Example of a parallel splitter Figure 7-8Back view of the device To set up the device on the same phone line as a computer with one phone port Shared voice/fax with computer DSL/ADSL modem Case I: Shared voice/fax line with answering machine Figure 7-9Back view of the device To set up the device with a shared voice/fax line with answering machine Rings to Answer Case J: Shared voice/fax line with computer modem and answering machine Shared voice/fax line with computer dial-upmodem and answering machine Figure 7-10Example of a parallel splitter Figure 7-11Back view of the device Page Shared voice/fax line with computer DSL/ADSL modem and answering machine Case K: Shared voice/fax line with computer dial-upmodem and voice mail Figure 7-12Example of a parallel splitter Figure 7-13Back view of the device Serial-typefax setup Configure the device (Windows) Direct connection Connect the device before installing the software To connect the device Next Finish Share the device on a locally shared network Configure the device (Mac OS) Install the software for a direct connection Share the device on a locally shared network Uninstall and reinstall the software Page To uninstall from a Macintosh computer 1.Launch HP Device Manager 2.Click Information and Settings Uninstall HP AiO Software All-in-One Page 8 Maintain and troubleshoot Work with print cartridges Supported print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Figure 8-1Remove print cartridge from the HP Officejet J3500 Figure 8-2Remove print cartridge from the HP Officejet J3600 Page Align the print cartridges Clean the print cartridges Clean the print cartridge contacts not To clean the print cartridge contacts Clean the area around the ink nozzles Store print cartridges Clean the device Clean the glass strip Clean the white strip Clean the exterior Troubleshooting tips and resources Solve printing problems The device shuts down unexpectedly Error message appears on control-paneldisplay The device is not responding (nothing prints) Device takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality and unexpected printouts Poor quality printouts Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Solve paper-feedproblems Media is not supported for the printer or tray Media is not picked up from the tray Media is not coming out correctly Pages are skewing Solve copy problems No copy came out Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent Error messages appear Solve scan problems Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Scanned image quality is poor Scan defects are apparent Solve fax problems The fax test failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed Figure 8-5Back view of the device The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection Test Dial Tone Detection The "Fax Line Condition" test failed Fax Line Condition Test Fax Line Condition The display always shows Phone Off Hook Solution: The device is having problems sending and receiving faxes Error Correction Mode The device is having problems sending a manual fax The device cannot receive faxes, but can send faxes Page The device cannot send faxes, but can receive faxes Space (#) Fax tones are recorded on my answering machine The phone cord that came with my device is not long enough Troubleshoot installation issues Hardware installation suggestions Software installation suggestions Clear paper jams To clear a paper jam from the rear door CAUTION: To clear a paper jam in the automatic document feeder Avoid paper jams A HP supplies Order printing supplies online Supplies Page B Support and warranty Hewlett-Packardlimited warranty statement Obtain electronic support Obtain HP telephone support HP support by phone Phone support period Telephone support numbers Page Placing a call After the phone support period Additional warranty options HP Quick Exchange Service (Japan) Prepare the device for shipment To remove print cartridges before shipment Remove the control-panelfaceplate Pack the device To pack the device C Device specifications Physical specifications Product features and capacities Memory specifications System requirements Print specifications Copy specifications Fax specifications Scan specifications Environmental specifications Electrical specifications Acoustic emission specifications (noise levels per ISO 7779) Page Page D Regulatory information FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) Noise emission statement for Germany Notice to users of the U.S. telephone network: FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Australia wired fax statement Warning for Australia and New Zealand with phone handset Regulatory model number Declaration of conformity Environmental product stewardship program Page Energy consumption Index Symbols/Numerics