Placing a call | HP J3650, J3680 instruction

Appendix B

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

•Model number (located on the label on the front of the device)

•Serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

•Has this situation happened before?

•Can you re-create it?

•Did you add any new hardware or software to your computer at about the time that this situation began?

•Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

HP Quick Exchange Service (Japan)

152 Support and warranty

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HP J3650, J3680 manual Placing a call

Contents

HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Safety information AccessibilityCopyright information Hewlett-Packard Company notices Contents Print CopyScan Configure and manage Fax Maintain and troubleshoot Solve printing problems Support and warranty Device specificationsHP supplies Regulatory information Declaration of conformity Page Get started Find other resources for the productResource Description Understand the device parts Front viewResource Description Location Printing supplies area Back view Control panel buttons and lights Label Name and Description Connection information Chapter Get started Use the device Use control panel menusControl-panel message types Change device settings Error messagesCritical error messages To change settings from the control panel Use the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software Text and symbols To open the HP Photosmart Software on a Windows computer To enter a space, pause, or symbol To erase a letter, number, or symbolType numbers and text on the control-panel keypad To enter text Available symbols for dialing fax numbers Available Description Available when entering SymbolsLoad originals Load an original in the automatic document feeder ADF Tips for selecting and using print media Select print mediaTo load an original in the document feeder tray Understand specifications for supported media Understand supported media types and weights Load media Set minimum marginsLoad full-size paper To load full-size paper Load media Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load index cards in the input tray Load envelopes Load other types of paperTo load envelopes Print on special and custom-sized media HP Iron-On Transfers for printing onlyHP Inkjet labels for printing only Related topics Print on special or custom-sized media Windows Print on special or custom-sized media Mac OS Set up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Set up a speed-dial group Print and view a list of speed-dial entries Change print settings Change default settings for all future jobs WindowsTo change the settings Print Change settings Mac OS Print on both sides duplexingGuidelines for printing on both sides of a Perform duplexing Cancel a print job To print on both sides of a page Mac OS Chapter Print Change the copy settings CopyMake copies from the control panel To make a copy from the control panel Set the number of copies Set the copy paper sizeSet the copy paper type Control panel setting Change copy speed or qualityTo set the paper type for copies from the control panel To change the copy quality from the control panel Resize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the control panelEnhance blurred areas of your copy Cancel a copy job Enhance light areas of your copyTo copy a blurred document from the control panel To copy an overexposed photo from the control panel Scan Scan an originalScan an original to a program on a computer Scan from a TWAIN-compliant or a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Scan from a WIA-compliant program Change scan settings Cancel a scan jobEdit a scanned photo or graphic Chapter Scan Fax Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the control panelTo send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later To cancel a scheduled fax Send a fax to multiple recipientsTo schedule a fax from the control panel Send a fax to multiple recipients from the control panel To send a fax to multiple recipients using group speed dial Press Start FAX Black againClick Send Fax Now Change the fax resolution and Lighter / Darker settings Change the fax resolutionSend a color original or photo fax Press Start FAX Color To change the resolution from the control panel Change the Lighter / Darker setting Send a fax in Error Correction Mode Set new default settingsTo set new default settings from the control panel To change the ECM setting from the control panel Set up backup fax reception Receive a fax manuallyTo receive a fax manually To set backup fax reception from the control panel On Error Only OffReprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxesTo forward faxes from the control panel Block junk fax numbers Change fax settings To remove numbers from the list of junk fax numbers Configure the fax header Set the answer mode Auto answerPress Basic Fax Setup, and then press Fax Header Set the number of rings before answering Set the fax error correction mode Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ring Fax speed setting Fast Medium Slow Set the dial typeSet the redial options Set the fax speed Test fax setup Select Advanced Fax Setup, and then press Fax SpeedTo test fax setup Fax over the Internet To enable fax confirmation Use reportsPrint fax confirmation reports Press Print Report, and then Fax Confirmation Print fax error reports To set the device to print fax error reports automaticallyPress Print Report, and then press Fax Error Report Print and view the fax log Cancel a fax To cancel a faxTo cancel a number you are dialing To print the fax log from the control panel Configure and manage Manage the deviceMonitor the device Windows Administer the device Use device management toolsToolbox Windows HP Printer Utility Mac OS Open the ToolboxToolbox tabs Tabs Set up faxing for the device HP Printer Utility panels Information and Support panel Set up faxing parallel phone systems Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Configure and manage Select your fax setup case DSL Other equipment/services Case a Separate fax line no voice calls receivedSharing your fax line To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service To set up the device with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Example of a parallel splitter Chapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection Connect the device before installing the software To connect the deviceShare the device on a locally shared network Configure the device Mac OS Install the software for a direct connectionShare the device on a locally shared network Uninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Maintain and troubleshoot Work with print cartridgesSupported print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Align the print cartridges Insert a print cartridge in the HP Officejet J3500 Clean the print cartridges To align the cartridges from the control panel at any time Clean the print cartridge contacts To clean the print cartridges from the control panelHP Printer Utility Mac OS To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridges Clean the device Clean the glass strip Clean the white strip To clean the white strip Troubleshooting tips and resources Solve printing problemsClean the exterior Error message appears on control-panel display Device shuts down unexpectedlyDevice is not responding nothing prints Device takes a long time to print Blank or partial page printedSomething on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation settingPoor print quality and unexpected printouts Check how the media is loaded Poor quality printouts Meaningless characters printCheck the paper quality Check the type of media loaded in the device Ink is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and white Wrong colors are printingPrintout shows bleeding colors Colors do not line up properly Solve paper-feed problems Solve copy problems No copy came outCopies are blank Documents are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Solve scan problems Error messages appearScanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be editedCheck the originals Image quality is better when printed Scanned image quality is poorReload document and then restart job Original is a second-generation photo or picture Solve fax problems Scan defects are apparent Fax Hardware Test failed Solution Fax test failed Phone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Troubleshoot installation issues Hardware installation suggestionsTo extend your phone cord Check the hardware connections Software installation suggestions Verify installation preliminariesClear paper jams Check the computer system To clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams HP supplies Order printing supplies onlineSupplies Print cartridges Appendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement If you have a problem, follow these steps Obtain electronic supportObtain HP telephone support Before you call HP support by phone Phone support period Telephone support numbers Obtain HP telephone support 151 Placing a call Prepare the device for shipment Call HP Korea customer supportRemove the print cartridges before shipment Remove the control-panel faceplate To remove print cartridges before shipment Pack the device To remove the control-panel faceplate To pack the device Device specifications Physical specificationsProduct features and capacities Feature Memory specifications System requirements Print specifications Copy specificationsFax specifications Mode Type Scan resolution dpi Scan specifications Environmental specificationsElectrical specifications Acoustic emission specifications noise levels per ISOPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in Japan RoHS notices China only Noise emission statement for GermanyToxic and hazardous substance table Appendix D 167 Australia wired fax statement Regulatory model number Declaration of conformity Declaration of Conformity Environmental product stewardship program Environmental product stewardship program 171 Energy consumption Symbols/Numerics IndexPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P