Solve printing problems | HP J3680, J3650 guide

Contents
Solve printing problems	116
The device shuts down unexpectedly	117
Error message appears on control-panel display	117
The device is not responding (nothing prints)	117
Device takes a long time to print	118
Blank or partial page printed	118
Something on the page is missing or incorrect	118
Placement of the text or graphics is wrong	119
Poor print quality and unexpected printouts	119
Poor quality printouts	120
Meaningless characters print	120
Ink is smearing	121
Ink is not filling the text or graphics completely	121
Output is faded or dull colored	121
Colors are printing as black and white	122
Wrong colors are printing	122
Printout shows bleeding colors	122
Colors do not line up properly	122
Lines or dots are missing from text or graphics	122
Solve paper-feed problems	123
Media is not supported for the printer or tray	123
Media is not picked up from the tray	123
Media is not coming out correctly	123
Pages are skewing	123
Multiple pages are being picked up	123
Solve copy problems	124
No copy came out	124
Copies are blank	124
Documents are missing or faded	124
Size is reduced	125
Copy quality is poor	125
Copy defects are apparent	125
Error messages appear	126
Solve scan problems	126
Scanner did nothing	126
Scan takes too long	126
Part of the document did not scan or text is missing	127
Text cannot be edited	127
Error messages appear	128
Scanned image quality is poor	128
Scan defects are apparent	129
Solve fax problems	129
The fax test failed	130
Troubleshoot installation issues	141
Hardware installation suggestions	141
Software installation suggestions	142
Clear paper jams	142
Avoid paper jams	144

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HP J3680, J3650 manual Solve printing problems

Contents

HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company notices Contents Print CopyScan Fax Configure and manage Maintain and troubleshoot Solve printing problems Device specifications Support and warrantyHP supplies Regulatory information Declaration of conformity Page Find other resources for the product Get startedResource Description Understand the device parts Front viewResource Description Location Back view Printing supplies area Label Name and Description Control panel buttons and lights Connection information Chapter Get started Use the device Use control panel menusControl-panel message types Error messages Change device settingsCritical error messages To change settings from the control panel Use the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Text and symbols To erase a letter, number, or symbol To enter a space, pause, or symbolType numbers and text on the control-panel keypad To enter text Available Description Available when entering Symbols Available symbols for dialing fax numbersLoad originals Load an original in the automatic document feeder ADF Tips for selecting and using print media Select print mediaTo load an original in the document feeder tray Understand specifications for supported media Understand supported media types and weights Set minimum margins Load mediaLoad full-size paper To load full-size paper Load media Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cards Load envelopes Load other types of paperTo load envelopes HP Iron-On Transfers for printing only Print on special and custom-sized mediaHP Inkjet labels for printing only Related topics Print on special or custom-sized media Mac OS Print on special or custom-sized media Windows Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up speed-dial entries Set up a speed-dial group Print and view a list of speed-dial entries Change default settings for all future jobs Windows Change print settingsTo change the settings Print Print on both sides duplexing Change settings Mac OSGuidelines for printing on both sides of a Perform duplexing To print on both sides of a page Mac OS Cancel a print job Chapter Print Copy Change the copy settingsMake copies from the control panel To make a copy from the control panel Set the number of copies Set the copy paper sizeSet the copy paper type Change copy speed or quality Control panel settingTo set the paper type for copies from the control panel To change the copy quality from the control panel Resize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the control panelEnhance blurred areas of your copy Enhance light areas of your copy Cancel a copy jobTo copy a blurred document from the control panel To copy an overexposed photo from the control panel Scan Scan an originalScan an original to a program on a computer Edit a scanned original Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant program Change scan settings Cancel a scan jobEdit a scanned photo or graphic Chapter Scan Fax Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the control panelTo send a fax manually from a phone Send a fax using monitor dialing Schedule a fax to send later Send a fax from memory Send a fax to multiple recipients To cancel a scheduled faxTo schedule a fax from the control panel Send a fax to multiple recipients from the control panel To send a fax to multiple recipients using group speed dial Press Start FAX Black againClick Send Fax Now Change the fax resolution Change the fax resolution and Lighter / Darker settingsSend a color original or photo fax Press Start FAX Color Change the Lighter / Darker setting To change the resolution from the control panel Set new default settings Send a fax in Error Correction ModeTo set new default settings from the control panel To change the ECM setting from the control panel Set up backup fax reception Receive a fax manuallyTo receive a fax manually To set backup fax reception from the control panel On Error Only OffReprint received faxes from memory Forward faxes to another number Poll to receive a fax Set the paper size for received faxes Set automatic reduction for incoming faxesTo forward faxes from the control panel Block junk fax numbers To remove numbers from the list of junk fax numbers Change fax settings Set the answer mode Auto answer Configure the fax headerPress Basic Fax Setup, and then press Fax Header Set the number of rings before answering Press Basic Fax Setup, and then press Rings to Answer Set the fax error correction modePress Advance Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ring Set the dial type Fax speed setting Fast Medium SlowSet the redial options Set the fax speed Select Advanced Fax Setup, and then press Fax Speed Test fax setupTo test fax setup Fax over the Internet Use reports To enable fax confirmationPrint fax confirmation reports Press Print Report, and then Fax Confirmation To set the device to print fax error reports automatically Print fax error reportsPress Print Report, and then press Fax Error Report Print and view the fax log To cancel a fax Cancel a faxTo cancel a number you are dialing To print the fax log from the control panel Manage the device Configure and manageMonitor the device Windows Administer the device Use device management toolsToolbox Windows Open the Toolbox HP Printer Utility Mac OSToolbox tabs Tabs HP Printer Utility panels Information and Support panel Set up faxing for the device Set up faxing parallel phone systems Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Configure and manage DSL Select your fax setup case Other equipment/services Case a Separate fax line no voice calls receivedSharing your fax line Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mail Set up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem Chapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows Connect the device before installing the software To connect the deviceShare the device on a locally shared network Configure the device Mac OS Install the software for a direct connectionShare the device on a locally shared network Uninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Maintain and troubleshoot Work with print cartridgesSupported print cartridges Replace the print cartridges Handle the print cartridges To replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Insert a print cartridge in the HP Officejet J3500 Align the print cartridges To align the cartridges from the control panel at any time Clean the print cartridges Clean the print cartridge contacts To clean the print cartridges from the control panelHP Printer Utility Mac OS To clean the print cartridge contacts Clean the area around the ink nozzles Store print cartridges To clean the area around the ink nozzles Clean the glass strip Clean the device To clean the white strip Clean the white strip Troubleshooting tips and resources Solve printing problemsClean the exterior Error message appears on control-panel display Device shuts down unexpectedlyDevice is not responding nothing prints Device takes a long time to print Blank or partial page printedSomething on the page is missing or incorrect Check the page-orientation setting Placement of the text or graphics is wrongPoor print quality and unexpected printouts Check how the media is loaded Meaningless characters print Poor quality printoutsCheck the paper quality Check the type of media loaded in the device Ink is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printing Colors are printing as black and whitePrintout shows bleeding colors Colors do not line up properly Solve paper-feed problems No copy came out Solve copy problemsCopies are blank Documents are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Error messages appear Solve scan problemsScanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Image quality is better when printedReload document and then restart job Original is a second-generation photo or picture Scan defects are apparent Solve fax problems Fax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Hardware installation suggestions Troubleshoot installation issuesTo extend your phone cord Check the hardware connections Verify installation preliminaries Software installation suggestionsClear paper jams Check the computer system To clear a paper jam in the automatic document feeder To clear a paper jam from the rear door Avoid paper jams Order printing supplies online HP suppliesSupplies Print cartridges Appendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement Obtain electronic support If you have a problem, follow these stepsObtain HP telephone support Before you call Phone support period Telephone support numbers HP support by phone Obtain HP telephone support 151 Placing a call Prepare the device for shipment Call HP Korea customer supportRemove the print cartridges before shipment To remove print cartridges before shipment Remove the control-panel faceplate To remove the control-panel faceplate Pack the device To pack the device Physical specifications Device specificationsProduct features and capacities Feature System requirements Memory specifications Copy specifications Print specificationsFax specifications Mode Type Scan resolution dpi Environmental specifications Scan specificationsElectrical specifications Acoustic emission specifications noise levels per ISOPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statement RoHS notices China only Noise emission statement for GermanyToxic and hazardous substance table Appendix D 167 Regulatory model number Australia wired fax statement Declaration of Conformity Declaration of conformity Environmental product stewardship program Environmental product stewardship program 171 Energy consumption Index Symbols/NumericsPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P