HP J3650, J3680 9

Contents
Solve printing problems..........................................................................................................	116
The device shuts down unexpectedly...............................................................................	117
Error message appears on control-panel display.............................................................	117
The device is not responding (nothing prints)...................................................................	117
Device takes a long time to print......................................................................................	118
Blank or partial page printed.............................................................................................	118
Something on the page is missing or incorrect.................................................................	118
Placement of the text or graphics is wrong.......................................................................	119
Poor print quality and unexpected printouts...........................................................................	119
Poor quality printouts........................................................................................................	120
Meaningless characters print............................................................................................	120
Ink is smearing..................................................................................................................	121
Ink is not filling the text or graphics completely................................................................	121
Output is faded or dull colored..........................................................................................	121
Colors are printing as black and white..............................................................................	122
Wrong colors are printing.................................................................................................	122
Printout shows bleeding colors.........................................................................................	122
Colors do not line up properly...........................................................................................	122
Lines or dots are missing from text or graphics................................................................	122
Solve paper-feed problems....................................................................................................	123
Media is not supported for the printer or tray....................................................................	123
Media is not picked up from the tray.................................................................................	123
Media is not coming out correctly.....................................................................................	123
Pages are skewing...........................................................................................................	123
Multiple pages are being picked up..................................................................................	123
Solve copy problems..............................................................................................................	124
No copy came out.............................................................................................................	124
Copies are blank...............................................................................................................	124
Documents are missing or faded......................................................................................	124
Size is reduced.................................................................................................................	125
Copy quality is poor..........................................................................................................	125
Copy defects are apparent...............................................................................................	125
Error messages appear....................................................................................................	126
Solve scan problems..............................................................................................................	126
Scanner did nothing..........................................................................................................	126
Scan takes too long..........................................................................................................	126
Part of the document did not scan or text is missing........................................................	127
Text cannot be edited.......................................................................................................	127
Error messages appear....................................................................................................	128
Scanned image quality is poor.........................................................................................	128
Scan defects are apparent...............................................................................................	129
Solve fax problems.................................................................................................................	129
The fax test failed.............................................................................................................	130
Troubleshoot installation issues.............................................................................................	141
Hardware installation suggestions....................................................................................	141
Software installation suggestions.....................................................................................	142
Clear paper jams....................................................................................................................	142
Avoid paper jams....................................................................................................................	144