Obtain HP telephone support 151 | HP J3680, J3650 manual

Obtain HP telephone support

151

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HP J3680, J3650 manual Obtain HP telephone support 151

Contents

HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Hewlett-Packard Company notices Safety informationAccessibility Copyright information Contents Scan PrintCopy Fax Configure and manage Maintain and troubleshoot Solve printing problems Regulatory information Support and warrantyDevice specifications HP supplies Declaration of conformity Page Description Get startedFind other resources for the product Resource Resource Description Location Understand the device partsFront view Back view Printing supplies area Label Name and Description Control panel buttons and lights Connection information Chapter Get started Control-panel message types Use the deviceUse control panel menus To change settings from the control panel Change device settingsError messages Critical error messages Use the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the HP Solution Center Windows To open the HP Photosmart Software on a Windows computer Text and symbols To enter text To enter a space, pause, or symbolTo erase a letter, number, or symbol Type numbers and text on the control-panel keypad Load an original in the automatic document feeder ADF Available symbols for dialing fax numbersAvailable Description Available when entering Symbols Load originals To load an original in the document feeder tray Tips for selecting and using print mediaSelect print media Understand specifications for supported media Understand supported media types and weights To load full-size paper Load mediaSet minimum margins Load full-size paper Load media Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cards To load envelopes Load envelopesLoad other types of paper Related topics Print on special and custom-sized mediaHP Iron-On Transfers for printing only HP Inkjet labels for printing only Print on special or custom-sized media Mac OS Print on special or custom-sized media Windows Set up a speed-dial group Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up speed-dial entries Print and view a list of speed-dial entries Print Change print settingsChange default settings for all future jobs Windows To change the settings Perform duplexing Change settings Mac OSPrint on both sides duplexing Guidelines for printing on both sides of a To print on both sides of a page Mac OS Cancel a print job Chapter Print To make a copy from the control panel Change the copy settingsCopy Make copies from the control panel Set the copy paper type Set the number of copiesSet the copy paper size To change the copy quality from the control panel Control panel settingChange copy speed or quality To set the paper type for copies from the control panel To resize a document from the control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper Enhance blurred areas of your copy Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel To copy an overexposed photo from the control panel Cancel a copy jobEnhance light areas of your copy To copy a blurred document from the control panel Scan an original to a program on a computer ScanScan an original Scan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a TWAIN-compliant program Edit a scanned photo or graphic Change scan settingsCancel a scan job Chapter Scan Send a basic fax FaxSend a fax To send a fax manually from a phone Send a fax manually from a phoneTo send a basic fax from the control panel Send a fax using monitor dialing Schedule a fax to send later Send a fax from memory Send a fax to multiple recipients from the control panel To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the control panel Click Send Fax Now To send a fax to multiple recipients using group speed dialPress Start FAX Black again Press Start FAX Color Change the fax resolution and Lighter / Darker settingsChange the fax resolution Send a color original or photo fax Change the Lighter / Darker setting To change the resolution from the control panel To change the ECM setting from the control panel Send a fax in Error Correction ModeSet new default settings To set new default settings from the control panel To receive a fax manually Set up backup fax receptionReceive a fax manually Reprint received faxes from memory To set backup fax reception from the control panelOn Error Only Off Forward faxes to another number Poll to receive a fax To forward faxes from the control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block junk fax numbers To remove numbers from the list of junk fax numbers Change fax settings Set the number of rings before answering Configure the fax headerSet the answer mode Auto answer Press Basic Fax Setup, and then press Fax Header Change the answer ring pattern for distinctive ring Set the fax error correction modePress Basic Fax Setup, and then press Rings to Answer Press Advance Fax Setup, and then press Distinctive Ring Set the fax speed Fax speed setting Fast Medium SlowSet the dial type Set the redial options Fax over the Internet Test fax setupSelect Advanced Fax Setup, and then press Fax Speed To test fax setup Press Print Report, and then Fax Confirmation To enable fax confirmationUse reports Print fax confirmation reports Print and view the fax log Print fax error reportsTo set the device to print fax error reports automatically Press Print Report, and then press Fax Error Report To print the fax log from the control panel Cancel a faxTo cancel a fax To cancel a number you are dialing Windows Configure and manageManage the device Monitor the device Toolbox Windows Administer the deviceUse device management tools Tabs HP Printer Utility Mac OSOpen the Toolbox Toolbox tabs HP Printer Utility panels Information and Support panel Set up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Configure and manage DSL Select your fax setup case Sharing your fax line Other equipment/servicesCase a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mail Set up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem Chapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows Share the device on a locally shared network Connect the device before installing the softwareTo connect the device Share the device on a locally shared network Configure the device Mac OSInstall the software for a direct connection To share the device among computers running Mac OS Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Supported print cartridges Maintain and troubleshootWork with print cartridges Replace the print cartridges Handle the print cartridges To replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Insert a print cartridge in the HP Officejet J3500 Align the print cartridges To align the cartridges from the control panel at any time Clean the print cartridges HP Printer Utility Mac OS Clean the print cartridge contactsTo clean the print cartridges from the control panel To clean the print cartridge contacts Clean the area around the ink nozzles Store print cartridges To clean the area around the ink nozzles Clean the glass strip Clean the device To clean the white strip Clean the white strip Clean the exterior Troubleshooting tips and resourcesSolve printing problems Device is not responding nothing prints Error message appears on control-panel displayDevice shuts down unexpectedly Something on the page is missing or incorrect Device takes a long time to printBlank or partial page printed Check how the media is loaded Placement of the text or graphics is wrongCheck the page-orientation setting Poor print quality and unexpected printouts Check the type of media loaded in the device Poor quality printoutsMeaningless characters print Check the paper quality Output is faded or dull colored Ink is smearingInk is not filling the text or graphics completely Colors do not line up properly Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colors Solve paper-feed problems Documents are missing or faded Solve copy problemsNo copy came out Copies are blank Copy defects are apparent Size is reducedCopy quality is poor Scan takes too long Solve scan problemsError messages appear Scanner did nothing Check the originals Part of the document did not scan or text is missingText cannot be edited Original is a second-generation photo or picture Image quality is better when printedScanned image quality is poor Reload document and then restart job Scan defects are apparent Solve fax problems Fax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Phone cord that came with my device is not long enough Device cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Check the hardware connections Troubleshoot installation issuesHardware installation suggestions To extend your phone cord Check the computer system Software installation suggestionsVerify installation preliminaries Clear paper jams To clear a paper jam in the automatic document feeder To clear a paper jam from the rear door Avoid paper jams Print cartridges HP suppliesOrder printing supplies online Supplies Appendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement Before you call If you have a problem, follow these stepsObtain electronic support Obtain HP telephone support Phone support period Telephone support numbers HP support by phone Obtain HP telephone support 151 Placing a call Remove the print cartridges before shipment Prepare the device for shipmentCall HP Korea customer support To remove print cartridges before shipment Remove the control-panel faceplate To remove the control-panel faceplate Pack the device To pack the device Feature Device specificationsPhysical specifications Product features and capacities System requirements Memory specifications Mode Type Scan resolution dpi Print specificationsCopy specifications Fax specifications Acoustic emission specifications noise levels per ISO Scan specificationsEnvironmental specifications Electrical specificationsPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Toxic and hazardous substance table RoHS notices China onlyNoise emission statement for Germany Appendix D 167 Regulatory model number Australia wired fax statement Declaration of Conformity Declaration of conformity Environmental product stewardship program Environmental product stewardship program 171 Energy consumption Index Symbols/NumericsPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P