Solve copy problems, No copy came out, Copies are blank | HP J3650

Chapter 8

•Make sure the tray is not overloaded with paper.

•Use HP media for optimum performance and efficiency.

Solve copy problems

If the following topics do not help, see Support and warranty for information about HP support.

No copy came out

•Check the power

Make sure that the power cord is securely connected, and the device turned on.

•Check the status of the device

•The device might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish.

•The device might be jammed. Check for jams. See Clear paper jams.

•Check the trays

Make sure that media is loaded. See Load media for more information.

Copies are blank

•Check the trays

If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information.

•Check the settings

The contrast setting might be set too light. Use the Copy button on the control panel to create darker copies.

Documents are missing or faded

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information.

•Check the settings

The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting.

•Check the original

•The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast.

•Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade.

124 Maintain and troubleshoot

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HP J3650, J3680 manual Solve copy problems, No copy came out, Copies are blank, Documents are missing or faded

Contents

HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Safety information AccessibilityCopyright information Hewlett-Packard Company notices Contents Scan PrintCopy Configure and manage Fax Maintain and troubleshoot Solve printing problems Support and warranty Device specificationsHP supplies Regulatory information Declaration of conformity Page Get started Find other resources for the productResource Description Resource Description Location Understand the device partsFront view Printing supplies area Back view Control panel buttons and lights Label Name and Description Connection information Chapter Get started Control-panel message types Use the deviceUse control panel menus Change device settings Error messagesCritical error messages To change settings from the control panel Use the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the HP Solution Center Windows Text and symbols To open the HP Photosmart Software on a Windows computer To enter a space, pause, or symbol To erase a letter, number, or symbolType numbers and text on the control-panel keypad To enter text Available symbols for dialing fax numbers Available Description Available when entering SymbolsLoad originals Load an original in the automatic document feeder ADF To load an original in the document feeder tray Tips for selecting and using print mediaSelect print media Understand specifications for supported media Understand supported media types and weights Load media Set minimum marginsLoad full-size paper To load full-size paper Load media Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load index cards in the input tray To load envelopes Load envelopesLoad other types of paper Print on special and custom-sized media HP Iron-On Transfers for printing onlyHP Inkjet labels for printing only Related topics Print on special or custom-sized media Windows Print on special or custom-sized media Mac OS Set up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Set up a speed-dial group Print and view a list of speed-dial entries Change print settings Change default settings for all future jobs WindowsTo change the settings Print Change settings Mac OS Print on both sides duplexingGuidelines for printing on both sides of a Perform duplexing Cancel a print job To print on both sides of a page Mac OS Chapter Print Change the copy settings CopyMake copies from the control panel To make a copy from the control panel Set the copy paper type Set the number of copiesSet the copy paper size Control panel setting Change copy speed or qualityTo set the paper type for copies from the control panel To change the copy quality from the control panel To resize a document from the control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper Enhance blurred areas of your copy Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel Cancel a copy job Enhance light areas of your copyTo copy a blurred document from the control panel To copy an overexposed photo from the control panel Scan an original to a program on a computer ScanScan an original Scan from a TWAIN-compliant or a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Scan from a WIA-compliant program Edit a scanned photo or graphic Change scan settingsCancel a scan job Chapter Scan Send a basic fax FaxSend a fax To send a fax manually from a phone Send a fax manually from a phoneTo send a basic fax from the control panel Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later To cancel a scheduled fax Send a fax to multiple recipientsTo schedule a fax from the control panel Send a fax to multiple recipients from the control panel Click Send Fax Now To send a fax to multiple recipients using group speed dialPress Start FAX Black again Change the fax resolution and Lighter / Darker settings Change the fax resolutionSend a color original or photo fax Press Start FAX Color To change the resolution from the control panel Change the Lighter / Darker setting Send a fax in Error Correction Mode Set new default settingsTo set new default settings from the control panel To change the ECM setting from the control panel To receive a fax manually Set up backup fax receptionReceive a fax manually Reprint received faxes from memory To set backup fax reception from the control panelOn Error Only Off Poll to receive a fax Forward faxes to another number To forward faxes from the control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block junk fax numbers Change fax settings To remove numbers from the list of junk fax numbers Configure the fax header Set the answer mode Auto answerPress Basic Fax Setup, and then press Fax Header Set the number of rings before answering Set the fax error correction mode Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ring Fax speed setting Fast Medium Slow Set the dial typeSet the redial options Set the fax speed Test fax setup Select Advanced Fax Setup, and then press Fax SpeedTo test fax setup Fax over the Internet To enable fax confirmation Use reportsPrint fax confirmation reports Press Print Report, and then Fax Confirmation Print fax error reports To set the device to print fax error reports automaticallyPress Print Report, and then press Fax Error Report Print and view the fax log Cancel a fax To cancel a faxTo cancel a number you are dialing To print the fax log from the control panel Configure and manage Manage the deviceMonitor the device Windows Toolbox Windows Administer the deviceUse device management tools HP Printer Utility Mac OS Open the ToolboxToolbox tabs Tabs Set up faxing for the device HP Printer Utility panels Information and Support panel Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Configure and manage Select your fax setup case DSL Sharing your fax line Other equipment/servicesCase a Separate fax line no voice calls received To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service To set up the device with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Example of a parallel splitter Chapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection Share the device on a locally shared network Connect the device before installing the softwareTo connect the device Share the device on a locally shared network Configure the device Mac OSInstall the software for a direct connection To share the device among computers running Mac OS Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Supported print cartridges Maintain and troubleshootWork with print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Align the print cartridges Insert a print cartridge in the HP Officejet J3500 Clean the print cartridges To align the cartridges from the control panel at any time HP Printer Utility Mac OS Clean the print cartridge contactsTo clean the print cartridges from the control panel To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridges Clean the device Clean the glass strip Clean the white strip To clean the white strip Clean the exterior Troubleshooting tips and resourcesSolve printing problems Device is not responding nothing prints Error message appears on control-panel displayDevice shuts down unexpectedly Something on the page is missing or incorrect Device takes a long time to printBlank or partial page printed Placement of the text or graphics is wrong Check the page-orientation settingPoor print quality and unexpected printouts Check how the media is loaded Poor quality printouts Meaningless characters printCheck the paper quality Check the type of media loaded in the device Output is faded or dull colored Ink is smearingInk is not filling the text or graphics completely Colors are printing as black and white Wrong colors are printingPrintout shows bleeding colors Colors do not line up properly Solve paper-feed problems Solve copy problems No copy came outCopies are blank Documents are missing or faded Copy defects are apparent Size is reducedCopy quality is poor Solve scan problems Error messages appearScanner did nothing Scan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Image quality is better when printed Scanned image quality is poorReload document and then restart job Original is a second-generation photo or picture Solve fax problems Scan defects are apparent Fax Hardware Test failed Solution Fax test failed Phone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Phone cord that came with my device is not long enough Device cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Troubleshoot installation issues Hardware installation suggestionsTo extend your phone cord Check the hardware connections Software installation suggestions Verify installation preliminariesClear paper jams Check the computer system To clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams HP supplies Order printing supplies onlineSupplies Print cartridges Appendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement If you have a problem, follow these steps Obtain electronic supportObtain HP telephone support Before you call HP support by phone Phone support period Telephone support numbers Obtain HP telephone support 151 Placing a call Remove the print cartridges before shipment Prepare the device for shipmentCall HP Korea customer support Remove the control-panel faceplate To remove print cartridges before shipment Pack the device To remove the control-panel faceplate To pack the device Device specifications Physical specificationsProduct features and capacities Feature Memory specifications System requirements Print specifications Copy specificationsFax specifications Mode Type Scan resolution dpi Scan specifications Environmental specificationsElectrical specifications Acoustic emission specifications noise levels per ISOPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Toxic and hazardous substance table RoHS notices China onlyNoise emission statement for Germany Appendix D 167 Australia wired fax statement Regulatory model number Declaration of conformity Declaration of Conformity Environmental product stewardship program Environmental product stewardship program 171 Energy consumption Symbols/Numerics IndexPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P