Avoid paper jams | HP J3650, J3680 specs

Chapter 8

2.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur.

3.Close the cover of the automatic document feeder.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

•Remove printed papers from the output tray frequently.

•Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

•Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

•Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

•Do not force paper too far forward in the input tray.

•Use paper types that are recommended for the HP All-in-One. For more information, see Understand specifications for supported media.

144 Maintain and troubleshoot

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HP J3650, J3680 manual Avoid paper jams

Contents

HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Safety information AccessibilityCopyright information Hewlett-Packard Company notices Contents Copy PrintScan Configure and manage Fax Maintain and troubleshoot Solve printing problems Support and warranty Device specificationsHP supplies Regulatory information Declaration of conformity Page Get started Find other resources for the productResource Description Front view Understand the device partsResource Description Location Printing supplies area Back view Control panel buttons and lights Label Name and Description Connection information Chapter Get started Use control panel menus Use the deviceControl-panel message types Change device settings Error messagesCritical error messages To change settings from the control panel To change settings from the HP Solution Center Windows Use the HP Solution Center WindowsUse the HP photo and imaging software Text and symbols To open the HP Photosmart Software on a Windows computer To enter a space, pause, or symbol To erase a letter, number, or symbolType numbers and text on the control-panel keypad To enter text Available symbols for dialing fax numbers Available Description Available when entering SymbolsLoad originals Load an original in the automatic document feeder ADF Select print media Tips for selecting and using print mediaTo load an original in the document feeder tray Understand specifications for supported media Understand supported media types and weights Load media Set minimum marginsLoad full-size paper To load full-size paper Load media Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load index cards in the input tray Load other types of paper Load envelopesTo load envelopes Print on special and custom-sized media HP Iron-On Transfers for printing onlyHP Inkjet labels for printing only Related topics Print on special or custom-sized media Windows Print on special or custom-sized media Mac OS Set up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Set up a speed-dial group Print and view a list of speed-dial entries Change print settings Change default settings for all future jobs WindowsTo change the settings Print Change settings Mac OS Print on both sides duplexingGuidelines for printing on both sides of a Perform duplexing Cancel a print job To print on both sides of a page Mac OS Chapter Print Change the copy settings CopyMake copies from the control panel To make a copy from the control panel Set the copy paper size Set the number of copiesSet the copy paper type Control panel setting Change copy speed or qualityTo set the paper type for copies from the control panel To change the copy quality from the control panel Copy a legal-size document onto letter paper Resize an original to fit onto letter or A4 paperTo resize a document from the control panel To adjust the copy contrast from the control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy Cancel a copy job Enhance light areas of your copyTo copy a blurred document from the control panel To copy an overexposed photo from the control panel Scan an original ScanScan an original to a program on a computer Scan from a TWAIN-compliant or a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Scan from a WIA-compliant program Cancel a scan job Change scan settingsEdit a scanned photo or graphic Chapter Scan Send a fax FaxSend a basic fax To send a basic fax from the control panel Send a fax manually from a phoneTo send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later To cancel a scheduled fax Send a fax to multiple recipientsTo schedule a fax from the control panel Send a fax to multiple recipients from the control panel Press Start FAX Black again To send a fax to multiple recipients using group speed dialClick Send Fax Now Change the fax resolution and Lighter / Darker settings Change the fax resolutionSend a color original or photo fax Press Start FAX Color To change the resolution from the control panel Change the Lighter / Darker setting Send a fax in Error Correction Mode Set new default settingsTo set new default settings from the control panel To change the ECM setting from the control panel Receive a fax manually Set up backup fax receptionTo receive a fax manually On Error Only Off To set backup fax reception from the control panelReprint received faxes from memory Poll to receive a fax Forward faxes to another number Set automatic reduction for incoming faxes Set the paper size for received faxesTo forward faxes from the control panel Block junk fax numbers Change fax settings To remove numbers from the list of junk fax numbers Configure the fax header Set the answer mode Auto answerPress Basic Fax Setup, and then press Fax Header Set the number of rings before answering Set the fax error correction mode Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ring Fax speed setting Fast Medium Slow Set the dial typeSet the redial options Set the fax speed Test fax setup Select Advanced Fax Setup, and then press Fax SpeedTo test fax setup Fax over the Internet To enable fax confirmation Use reportsPrint fax confirmation reports Press Print Report, and then Fax Confirmation Print fax error reports To set the device to print fax error reports automaticallyPress Print Report, and then press Fax Error Report Print and view the fax log Cancel a fax To cancel a faxTo cancel a number you are dialing To print the fax log from the control panel Configure and manage Manage the deviceMonitor the device Windows Use device management tools Administer the deviceToolbox Windows HP Printer Utility Mac OS Open the ToolboxToolbox tabs Tabs Set up faxing for the device HP Printer Utility panels Information and Support panel Choose the correct fax setup for your home or office Set up faxing parallel phone systemsCountries/regions with a parallel-type phone system Configure and manage Select your fax setup case DSL Case a Separate fax line no voice calls received Other equipment/servicesSharing your fax line To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service To set up the device with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Example of a parallel splitter Chapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection To connect the device Connect the device before installing the softwareShare the device on a locally shared network Install the software for a direct connection Configure the device Mac OSShare the device on a locally shared network To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Work with print cartridges Maintain and troubleshootSupported print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Align the print cartridges Insert a print cartridge in the HP Officejet J3500 Clean the print cartridges To align the cartridges from the control panel at any time To clean the print cartridges from the control panel Clean the print cartridge contactsHP Printer Utility Mac OS To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridges Clean the device Clean the glass strip Clean the white strip To clean the white strip Solve printing problems Troubleshooting tips and resourcesClean the exterior Device shuts down unexpectedly Error message appears on control-panel displayDevice is not responding nothing prints Blank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation settingPoor print quality and unexpected printouts Check how the media is loaded Poor quality printouts Meaningless characters printCheck the paper quality Check the type of media loaded in the device Ink is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Colors are printing as black and white Wrong colors are printingPrintout shows bleeding colors Colors do not line up properly Solve paper-feed problems Solve copy problems No copy came outCopies are blank Documents are missing or faded Copy quality is poor Size is reducedCopy defects are apparent Solve scan problems Error messages appearScanner did nothing Scan takes too long Text cannot be edited Part of the document did not scan or text is missingCheck the originals Image quality is better when printed Scanned image quality is poorReload document and then restart job Original is a second-generation photo or picture Solve fax problems Scan defects are apparent Fax Hardware Test failed Solution Fax test failed Phone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough Troubleshoot installation issues Hardware installation suggestionsTo extend your phone cord Check the hardware connections Software installation suggestions Verify installation preliminariesClear paper jams Check the computer system To clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams HP supplies Order printing supplies onlineSupplies Print cartridges Appendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement If you have a problem, follow these steps Obtain electronic supportObtain HP telephone support Before you call HP support by phone Phone support period Telephone support numbers Obtain HP telephone support 151 Placing a call Call HP Korea customer support Prepare the device for shipmentRemove the print cartridges before shipment Remove the control-panel faceplate To remove print cartridges before shipment Pack the device To remove the control-panel faceplate To pack the device Device specifications Physical specificationsProduct features and capacities Feature Memory specifications System requirements Print specifications Copy specificationsFax specifications Mode Type Scan resolution dpi Scan specifications Environmental specificationsElectrical specifications Acoustic emission specifications noise levels per ISOPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany RoHS notices China onlyToxic and hazardous substance table Appendix D 167 Australia wired fax statement Regulatory model number Declaration of conformity Declaration of Conformity Environmental product stewardship program Environmental product stewardship program 171 Energy consumption Symbols/Numerics IndexPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P