Help and Support

HP provides many kinds of information and help for your PC.

■Go to the HP Utility programs in the PC Help & Tools folder to run an application or a system recovery.

■Go to the Help and Support Center when you want to read about your computer, view tutorials, run tests, or get troubleshooting help by using the Internet.

■The Help and Support Center also gives

you access to the latest news and updates for your PC.

■The HP Web site provides a place where you can get supplemental information about HP computers and products and contact HP Support.

■HP Customer Care provides HP Help over the telephone.

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Always try using your onscreen Help before contacting your reseller.

HP Utility Programs

HP provides special utility programs in the PC Help & Tools folder that display support information and initiate application or system recovery.

To find these programs, click Start, choose All Programs, PC Help & Tools, and then select a program or folder.

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The Help and Support Center is available for select models only.

HP Web Site and HP Support

1 Connect to the Internet: Open your Web browser, or press Connect on your keyboard.

2 Type http://www.hp.com into your Web browser address box, and press Enter on your keyboard.

3 Select your country/region from the drop- down list, and click the arrow to the right of the list (scroll down to see the box).

4 Click the support link.

HP Customer Care

You can get help over the telephone from HP.

See the Warranty and Support Guide, included with

 

the computer documentation, for the terms of your

 

HP warranty coverage, for license information, and

 

for support telephone numbers and addresses.

Online Spotlight

Online Spotlight is a link to the Microsoft Windows

press the Start button on your remote control and

XP Media Center Web site. To get the latest news

then select Online Spotlight from the Media

and information about your Media Center program,

Center Start menu.

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When you call HP Customer Care, have your PC model number and serial number available.

Where Can I Find Information? 5