Troubleshooting

Problems and Solutions

For help on general and miscellaneous problems

For more detailed information, press the Help button

you may be experiencing with the PC, refer to the

on your keyboard, or click Start on the taskbar and

following pages for possible solutions. Look up the

select Help and Support.

description of the problem and try the solution listed.

 

Problem

Solution

 

 

My computer won’t

■ When you press the On button on the front of the computer, the

turn on at all.

following events should happen:

 

a The keyboard indicator lights flash.

 

b The light next to the diskette drive flashes.

 

c The hard disk spins or the diskette drive makes a noise.

d The computer makes one beep indicating it is operating properly.

■ If the computer doesn’t go through the previous procedure, check the following:

a The power cord and all cables are securely plugged into the computer.

b The power cord is plugged into a grounded outlet. Check to see whether the outlet works by plugging another item into it.

c The monitor is connected to the computer, plugged in, and turned on.

w

Your system is provided with a voltage select switch for use in a 115-VAC or 230-VAC power system. The voltage select switch has been pre-set to the correct voltage setting for use in the particular country/region where it was initially sold. Changing the voltage select switch to the incorrect position can damage your PC and void any implied warranty.

I installed a new printer or other device, and it won’t work.

■Be sure that you installed the device drivers that came with the new device.

■You may need an updated driver for Windows XP. For non-HP peripherals, contact the vendor directly. For HP peripherals, visit the HP Web site. Refer to the Warranty & Support Guide for details.

Troubleshooting 209