Chapter 6 Troubleshooting
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Error Messages
6. Troubleshooting
This chapter lists the error messages or possible problems and their solutions.
Important!
If a problem cannot be solved by taking actions described in this chapter, do not attempt to
repair the printer. Turn off and unplug the printer. Then contact an authorized service representative
for assistance.

6.1 Error Messages

Notes:
•If an error is not cleared by pressing the RESTART key, turn the printer off and then on.
•After the printer is turned off, all print data in the printer is cleared.
•“####” indicates remaining label count up to 9999 (in pieces).
•“*” indicates which color print head has a problem, as follows:
C: Cyan
Y: Yellow
M: Magenta
K: Black
Solutions
Close the print head block. Then press
the RESTART key.
Close the print head block. Then press
the RESTART key.
Make sure the interface cable is firmly
connected to the computer, and the
computer is turned on.
1Remove the jammed media, and clean
the Platen, Feed Roller and Pinch
Roller. Then reload the media properly.
Finally press the RESTART key.
2Turn the printer off and then on. Then
select the media sensor supporting the
media that is loaded. Finally resend
the print job.
3Adjust the sensor position. Then press
the RESTART key.
4Turn the printer off and then on. Replace
the loaded media to match the
programmed size, or select a programmed
size that matches the loaded media.
Finally resend the print job.
5Adjust sensitivity of the media sensor.
If this does not solve the problem, turn
off the printer, and call an authorized
service representative.
HEAD OPEN *
Problems/Causes
The print head block was
opened in Online Mode.
Feed or printing has been
attempted with the print head
block open.
A communication error has
occurred.
1The media is jammed at the
media path. The media is
not fed smoothly.
2A wrong media sensor is
selected for the media that is
loaded.
3The Black Mark Sensor is
not aligned to the black mark
on the media.
4Size of the loaded media is
not consistent with the
programmed size.
5The Feed Gap Sensor cannot
distinguish the print area
from a label gap.
HEAD OPEN ####*
COMMS ERROR
PAPER JAM ####