Switch to the right Back Tension | Toshiba CB-416-T3-QQ specs

Chapter 6

Troubleshooting

Error Messages

Problems/Causes

Solutions

CUTTER ERROR####

The media is jammed at the

Remove the jammed media. Then press

cutter.

the

RESTART

key. If this does not solve

(Only when the Cutter Module

the problem, turn off the printer, and call

is installed on the printer)

an authorized service representative.

1 The media runs out.

1 Load new media.

Then press the

NO PAPER

####

RESTART

key.

2 The media is not loaded

2 Load the media properly. Then press

properly.

the

key.

RESTART

3 The Supply Shaft is rotating in

3 Switch to the right Back Tension

the wrong direction.

Selector.

4 The media is slack.

4 Take up any slack in the media.

The ribbon is not fed

Remove the Ribbon Module, and check

RIBBON ERR.####*

successfully.

status of the ribbon. Replace the ribbon,

if necessary. If the problem is not solved,

turn off the printer, and call an authorized

service representative.

The print head is overheated.

Turn off the printer, and allow it to cool

EXCESS HEAD TEMP

down (about 3 minutes). If this does not

solve the problem, call an authorized

service representative.

The Top Cover was opened in

Close the Top Cover.

Then press the

COVER OPEN

Online Mode.

RESTART

key.

Feed or printing has been

Close the Top Cover.

Then press the

COVER OPEN

####

attempted with the Top Cover

RESTART

key.

open.

The Pinch Roller Unit is not

Lock the Pinch Roller Unit properly.

released in Online Mode.

Then press the

key.

PAPER SET ERROR

RESTART

While feeding or printing, the

Lock the Pinch Roller Unit properly.

PAPER ERROR ####

Pinch Roller Unit became

Then press the

RESTART

key.

unlocked.

The power supply unit is

Turn off the printer, and allow it to cool

EXCESS P/S

TEMP

overheated.

down (about 3 minutes). If this does not

solve the problem, call an authorized

service representative.

The ribbon has run out.

Load a new ribbon.

Then press the

NO RIBBON

####*

RESTART

key.

There is a problem with the

Replace the print head. Then press the

print head.

key.

HEAD ERROR

*

RESTART

Other Error Messages

Hardware or software problems

Turn the printer off and then on. If this

may have occurred.

does not solve the problem, turn off the

printer again, and call an authorized

service representative.

70

Image 78

Toshiba CB-416-T3-QQ owner manual Switch to the right Back Tension

Contents

CB-416-T3-QQ For Canada onl y Safety Precautions Safety SummaryMeanings of Symbols Any other than the specified AC voltage is prohibited Iii Request Regarding Maintenance Table Contents of Contents TOC Introduction Features Unpacking Product Overview Accessories and Options Accessories Cool Release Enhancement KitOptions Front View DimensionsAppearance Rear View Operation Panel Interior Fan Filters Printer InstallationInstalling the Accessories Media Slide Connecting the Printer to Your Computer Connecting the Power Cord Turning on/off the Printer Turning on the Printer Turning off Printer Loading the Media Measure width of the media that will be loaded Slide the Supply Roll Holder inside to the loaded media RightWrong Top View of the Printer Side View of the Printer Additional Information Sensor Adjustments Black Mark Sensor Feed Gap Sensor Black Mark Sensor Sensitivity Adjustment AdjustmentMedia Sensor Adjustor Media Sensor Open the Top Cover Ribbon Positions Loading ProcedureLoading the Ribbons For Hot Release Ribbon Width Media Width Procedure Loading Ribbon Module Print Head Block Loading the Ribbons Part Name Quantity Installing the Ribbon Plate Installing the SP Ribbon GuidesThem in the direction of the arrow Installing the Ribbon Tension Sheet Loading the Cold Release Ribbons System Requirements Installation Procedure For Windows98Printing Preparation Installation Click Next To continue the setup Chapter Printing Installation Procedure Adding the Printer For Windows98 Click Have Disk ∙ The ECPPrinter port is recommended Uninstalling the Printer Driver Chapter Properties Displaying PrinterProperties Summary of Properties This is a summary of the main properties for CB-416-T3 Setup Selecting a label size Creating a new label size User Defined cannot be renamed Orientation ∙ a preview will be shown, as each option is selected User Commands Miscellaneous Printing Preferences Tab Settings See SectionTransfer Mode Print Density Adjustment Name Click Export. The Save Devices Settings File screen appears To enable the saved settings, use the following procedures Click Import. The Open Device Settings File screen appearsCont Graphics Dithering Color Registration IntensityColor Click Color Registration on the Graphics property Color 0 Yellow Sample Y5 in Vertical Y on Align Color Yellow/Black Spot Color Setup Spot Color Printing Bar Fonts Specifying a New Font Style Font Style Sensor StockPrint Method Label Gap Issue Settings Fine Adjustment Transfer Mode Print Density AdjustmentOptions Device Settings MaintenanceRibbon Settings Feed ResetTesting Print Test Label Cut Procedures Click Print Test Label on the Device Settings propertyPrint Test Printing a Label On the File menu, click Print Printing a Label Printing a Label Online Mode Illuminates when Flashes whenOperation Panel On Line ResetOperation No Paper Maintenance CleaningPrint Head/Platen Turn off the printer. Unplug the power cord Pinch Roller/Feed Roller/Media Guide Covers and Panels Ribbon Modules Troubleshooting Error MessagesError Messages Problems/Causes Solutions Switch to the right Back Tension Possible Problems Possible Problems Causes Solutions From the Pinch Roller Unit From the Print Head Block When the Ribbon is Torn Apart Appendix 1 Specifications A1.1 PrinterModel CB-416-T3-QQ A1.3.1 Media Type A1.2 Options A1.3 MediaName Model Description Label Tag A1.3.2 Detection Area of the Transmissive Sensor Below A1.3.3 Detection Area Reflective SensorA1.3.4 Effective Print Area A1.4 Ribbon Type Spool Type Appendix 2 DIP Switches A2.1 DIP Switch a Function A2.2 DIP Switch B OFF Even A2.3 Ribbon Near End Detection Appendix 3 Quick Reference for Printing Label SettingsIssue Mode Settings Actions Path to Find the Property See Section Other Settings Actions Path to the Property See Section TAB Function See Section Remarks LED Indication Symbols in the MessageAppendix 4 Message and LED LCD Messages Printer Status Message and LED ` YES Appendix 5 System Mode A5.1 Operation Panel A5.2 Overview 2PARAMETER SET 3TEST Print4RAM Clear Maintenance A5.3 Self-Diagnostic TestAuto Diagnostic Sensor None Head Check A5.4 Parameter SettingHead Error KMC Checking A5.4 Parameter Making Positional Adjustments Position Magenta +0 Print DensityBlack CYAN+3 Print Condition Head AdjustIssue Count Print Speed 6/S Adjust Printing the X/Y Direction Alignment Caliper-shaped Pattern Magenta F00 DirectionBlack F00 Cyan F05 Check Magenta B00Cyan B05 Printer Para Pulse Motor Auto PM AdjustCode Auto Euro Code Magenta on Head SelectBlack on Ribbon A5.5 Test Print Specifying the Print Condition for the Test PrintPause key again Paper Feed Types no CUTQuality High Printing out the Slant Line Pattern Characters Slant LinemColor Barcode Mainte CNT Clear A5.6 RAM ClearNo RAM Clear Complete Clearing the Print Distance Print Step ClearALL Color A5.7 Additional Information A5.7.1 Self-Diagnostic Test Result Sample and DescriptionsSwitch Check Memory Check Maintenance Counter Parameters A5.7.4 Pulse Motor Speed A5.7.5 X-Coordinate Fine AdjustmentA5.7.3 Cut Operation Example A5.7.6 Magnified Views of Slant Line Pattern Initial Value 110 111 Appendix 6 Interface