Chapter 6 Troubleshooting
71
6.2 Possible Problems
This section describes problems that may occur when using the printer, and their causes and
solutions.
Possible Problems
The printer will not turn on.
The media is not feeding.
Nothing is printed on the media.
The printed image is blurred.
A streak appears on the printed
image.
Causes
1The power cord is disconnected.
2The AC outlet is not functioning
correctly.
3The fuse has blown, or the
circuit breaker has tripped.
1The media is not loaded
properly.
2The printer is in an error
condition.
1The media is not loaded
properly.
2The ribbon is not loaded
properly.
3A print head is not installed
properly.
4The ribbon and media are not
matched.
5The print density fine
adjustment value is too low.
1The ribbon and media are not
matched.
2The print head is not cleaned.
1The print head is not cleaned.
2There is a problem with the print
head.
Solutions
1Plug in the power cord.
2Make sure that power is
supplied using another electric
appliance.
3Check the fuse or breaker.
1Load the media properly.
2Resolve the error in the
Message Display. (See Section
6.1 for more detail.)
1Load the media properly.
2Load the ribbon properly.
3Install the printer head properly.
Secure the print head by turning
the Head Lever to the LOCK
position
4Select an appropriate ribbon for
the media type used.
5 Increase the print density fine
adjustment value.
1Select an appropriate ribbon for
the media type used.
2Clean the print head using the
supplied Thermal Head Cleaner.
In System Mode, print out the
slant line patterns for all four
colors. Then perform the print
head check. If the check is
successful, just clean the print
head. If any problem is detected,
replace the print head.