Problem

Solution

 

 

 

Resolving Video

■

Your file may be corrupt or in an unsupported format. Open the

Errors.

 

video file in a video editor such as ArcSoft ShowBiz, and then

 

 

resave the file in a supported format.

 

■ There may be a problem with the codec. For more information,

 

 

look in Windows Media Player help, and then search for codec.

 

■ If the error message “Files Needed To Display Video Are Missing

 

1

or Corrupt” appears, follow these steps.

 

Click Start, right-click My Computer, and then select

 

2

Properties.

 

Click the Hardware tab, and then click the Device Manager

 

3

button.

 

Click the plus sign (+) next to Sound, video, and game

 

4

controllers.

 

Double-click the TV tuner device:

 

 

■

Hauppauge WINTVPVR PCI II Device

 

 

Or

 

 

5

■

Conenant 2338x Video Capture Device

 

Click the Driver tab, and then click the Update Driver button.

 

6

Select Install from a list or a specific location, and then

 

7

click Next.

 

Remove the check mark from Search removable media.

 

8

Click Include this location in this search, and then click the

 

9

Browse button.

 

Click the plus sign (+) in order, next to each of the following

 

 

directories:

■My Computer

■C:/

■hp

■drivers

10 Click OK, Next, and then click Finish after the drivers are updated.

11 Restart the PC.

Troubleshooting 217