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HP Model 350 4.Call your dealer or the HP Customer Support Center, 3.Gather some basic information first if you plan to call HP for help

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Troubleshooting

In this chapter, you'll learn how to diagnose and solve problems, change the print cartridge, and understand the meanings of displayed messages.

When you need help

1.Review this "Troubleshooting" section for problem-solving information.

The fastest way to solve most problems is to take the corrective steps outlined in this section.

2.Make sure you are operating your HP OfficeJet in the correct environment.

The HP OfficeJet is not supported with roll-over phone systems (such as the automatic answering systems often used in large companies), voicemail, call waiting, and other advanced features provided by your phone company.

3.Gather some basic information first if you plan to call HP for help.

If you suspect that your HP OfficeJet will have to be returned or exchanged, have the following information readily available before you contact HP or your dealer:

N Product name and serial number (printed on the back of the HP OfficeJet)

N Description of problem, including any error messages that were displayed

N Purchase date and proof of purchase

N A valid credit card or purchase order number (required for HP's Express Exchange)

4.Call your dealer or the HP Customer Support Center.

If you are unable to resolve your problem after reviewing this chapter, either contact our dealer or the HP Customer Support Center for further assistance. An HP Customer Support representative will work with you to quickly determine and solve any problems you may have, and let you know whether repair is necessary.

Contents

Page Page 1. Using theHP OfficeJet Manager 3. Faxing and Scanning: Sending from and Receiving to Your PC Page 4. Making Copies and Printing 5. Using the Front Panel 6. Troubleshooting & Maintenance 7. Reference Page In General Sending Faxes Receiving Faxes Page Page Page Page Page File/Print Setup 1. Dial 2. Load Page Topic Page Page Page Page Page Page Changing the Header for Your Outgoing Faxes Selecting Dialing Mode Setting Automatic Redial Option Page Storing Speed Dial Codes for Individuals Storing Speed Dial Codes for Groups Changing the contrast Changing the resolution Page Selecting Auto or Manual Receive Mode for incoming faxes Changing the number of rings to answer Setting Automatic Reduction Setting Backup Reception Distinctive Ring Silent Detect Remote Service Page Note:` Page Page Send Fax Enabling or disabling PC Faxing Including a PC-faxheader Routing Received Faxes Page Page Page The Speed Dial Report Page The Menu Settings Report Page Page Page The Self Test Report The Power Fail Report Page 2 Sending Paper Faxes To fax a document that is stapled or secured with paper clips CAUTION Page Load Page Dial Helpful Hints: Page Page If you want to cancel a scheduled fax: To cancel a to-be-polled setup: Page Standard Fine Photo Page Faxing and Scanning: Sending from and Receiving to Your PC Page Page Page Page Page Page Viewing the Eclipse FAX SE Cover Pages Page Page Page Page Page Page If You Get A Busy Signal: Page Page Changing the display Viewing Faxes Rescheduling a fax Resending a fax from the Send Log Printing the Send Log Printing a fax Deleting faxes Page Page Page Using Speed Dial for paper faxes Adding entries from other applications Using Eclipse FAX SE to add a new Phonebook Page Page Page Page Page Importing a file of existing entries Page Page Changing the Display View Details Print Deleting Faxes Details/File Type Page Page Page Page The View menu Zooming in on a page The Page menu The Tools menu The View toolbar Page The Thumbnail toolbar Page Page Scanning and faxing Page Using Eclipse Fax SE to scan and view, or print Page Page Page Page Page Preparing the document Method 2:`Adding text to a document saved as a file in Eclipse FAX SE File Method 3:`Adding text to a fax from the Send or Receive Log Edit Adding text with the Edit toolbar Page Page Method 1:`Adding an image to a fax sent from a Windows application Method 2:`Adding an image to a document saved as a file in Eclipse FAX SE Method 3:`Adding an image to a fax selected from the Send or Receive Log Using the Place Image Window to Add an Image Page Collecting Documents Method 1:`Adding documents to a fax sent from a Windows application Method 2:`Adding documents to a fax saved as a file in Eclipse FAX SE Method 3:`Adding documents to a fax selected from the Send Log or Receive Log Page Page Page File/Open Page Page Creating Letterhead and Second Sheets Method 1: Faxing Your Existing Letterhead to a File Method 2: Scanning Your Existing Letterhead Method 3: Creating Letterhead in Eclipse FAX SE Saving Letterhead and Second Sheets Files in Eclipse FAX SE Page Sending faxes with Letterhead and Second Sheets Page U.S. Legal DIN A4 Page Page Page Page Page Legal Page Page Page Page Page Reviewing the Grayscale Options Page Page Page 5 Using the Front Panel Page Page Page Space Symbols Page Page Page Page Page Page Page Page Page 6 Troubleshooting & Maintenance 1.Review this "Troubleshooting" section for problem-solvinginformation 2.Make sure you are operating your HP OfficeJet in the correct environment 3.Gather some basic information first if you plan to call HP for help 4.Call your dealer or the HP Customer Support Center U.S. Customer Resources Organization Telephone Support Hours of Page Canadian Customer Resources Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page both CAUTIONS: snaps firmly 7 Reference Dimensions Weight Power Supply (U.S./Canada) Power Consumption Print Method Internal Fonts Printing Margins Printer Command Language Printer I/O Interface Character Set Support Compatibility Transmission Speed Coding Schemes Paper Tray Paper Sizes (for Paper Tray) Copy Speed Scan Resolution Multiple Copies Copy Reduction Scan Margins HP Reorder Supply/Accessory: Number: Hewlett-Packard Direct Marketing Organization, Bldg. 51LSE P.O. Box Santa Clara, CA Page Page Page Notice: Page Symbols