U.S. Customer Resources

Organization

Telephone

Support

Hours of

 

Number

Provided

Operation

 

 

 

 

CompuServe

(800) 524-3388 (Must

Interactive dialog with

24 hours per day

 

be a subscriber. Ask

worldwide HP

7 days per week

 

for agent #51.

customer community

 

 

CompuServe connect

for the exchange of

 

 

charges apply to

information

 

 

caller)

 

 

Internet (HP ftp site)

ftp address:

Information on

24 hours per day

 

ftp://ftp.hp.com/html/

products, printer

7 days per week

 

drivers and support

 

 

officejet

 

 

for anyone with ftp

 

 

.html#software

 

 

access to the Internet

 

 

 

 

 

Printer drivers by mail

(303) 339-7009

Printer drivers may be

24 hours per day

 

 

obtained by contacting

6 days per week,

 

 

the software

closed Sundays

 

 

application

 

 

 

manufacturer,

 

 

 

however, HP

 

 

 

distributes some of the

 

 

 

most popular software

 

 

 

applications

 

HP Customer

(800) 752-0900

Ordering of User's

6:00 am - 5:00 pm

Information Center

 

guides, technical

PST weekdays

 

 

reference guides and

 

 

 

other literature

 

HP Direct

(800) 538-8787

Customer-orderable

6:00 am - 5:00 pm

 

 

supplies and

PST weekdays

 

 

accessories, except

 

 

 

documentation

 

HP North American

(800) 633-3600

HP service contract

7:00 am - 6:00 pm

Response Center

 

information

PST weekdays

Post Warranty

(900) 555-1500 ($2.50

Post warranty

7:00 am - 6:00 pm

Support (fee-based

per minute U.S.

assistance on product

MST

support)

Charges start only

questions and the

Mon, Tu, Th, Fri

 

when you connect

most common

 

 

with a support

software applications

7:00 am - 4:00 pm

 

technician) or 800

 

 

 

MST

 

999-1148 ($25.00 fee

 

 

 

Wed

 

per call U.S.,Visa or

 

 

 

 

 

MasterCard) (prices

 

 

 

subject to change

 

 

 

without notice)

 

 

HP Customer Support

(208) 323-2551

Technical assistance

6:00 am - 10:00 pm

Center

 

with setup, operation,

MST weekdays

 

 

repair information and

9:00 am - 4:00 pm

 

 

exchange program

 

 

MST Saturday

 

 

information

 

 

 

 

 

 

 

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