Drives, Misc boards, Optical drive | HP Pro QV985AV guide

Drives

Description	Spare part number

Hard drive

1-TB, 7200-rpm	636930-001

500-GB, 10000-rpm	683923-001

500-GB, 7200-rpm	636929-001

320-GB, 7200-rpm, 2.5-inch	634824-001

250-GB, 10000-rpm	683922-001

250-GB, 7200-rpm	636927-001

256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0	680020-001

160-GB Solid-state Drive (SSD), SATA 3.0	646809-001

128-GB Solid-state Drive (SSD), SATA 2.0	665961-001

120-GB Solid-state Drive (SSD), SATA 2.0	661841-001

Optical drive

Blu-ray BD-Writer XL Drive	682219-001

Blu-ray BD-RW SuperMulti DL Drive	656792-001

16X SATA DVD±RW drive	660408-001

16X SATA DVD-ROM drive	581599-001

Grommet, hard drive isolation, blue	450712-001

Misc boards

Description	Spare part number

GeForce GT630 PCIe x16 graphics card, 2 GB (not for use with Windows 8)	684591-001

GeForce GT630 PCIe x16 graphics card, 2 GB (for use with Windows 8)	702084-001

nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB	680653-001

nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8)	632486-001

nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8)	700578-001

nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China)	702648-001

AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (not for Windows 8)	682411-001

AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; use only in China)	702646-001

AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; not for China)	702647-001

AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for use with Windows 8)	637995-001

AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8)	697246-001

HP FireWire / IEEE 1394a PCIe x1 Card	637591-001

30 Chapter 4 Illustrated parts catalog

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HP Pro QV985AV manual Drives, Misc boards, Description Spare part number Hard drive, Optical drive

Contents

HP Compaq Business PC Maintenance and Service Guide Page About This Book Table of contents Page Removal and Replacement Procedures Microtower MT Chassis 136 204 217 Standard Configuration Features Product Features 1Front Panel Components Microtower MT Front Panel Components 2Front Panel Components Small Form Factor SFF Front Panel Components 3Rear Panel Components Microtower MT Rear Panel Components 5Rear Panel Components Small Form Factor SFF Rear Panel Components 6Microtower Serial Number and Product ID Location Serial Number Location Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updates Computer Setup F10 Utilities Computer Setup F10 Utility 1Computer Setup F10 Utility Using Computer Setup F10 Utilities 2Computer Setup-File Computer Setup-File OptionDescription Computer Setup-Storage3Computer Setup-Storage Sata Defaults Max eSATA Speed Removable Media BootStorage Options ESATA Port Sata Emulation Boot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-Security Slot Security Network BootDevice Security USB Security Security System Security Secure Boot ConfigurationDriveLock Security 5Computer Setup-Power Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Device Options Bios Power-OnOnboard Devices Bus Options Recovering the Configuration Settings VGA ConfigurationAMT Configuration Illustrated parts catalog Microtower MT chassis spare partsComputer major components Intel Core i5 processors Access panelPower supply Intel Core i7 processor Cables Description Spare part numberIntel Celeron processors Misc parts Description Spare part number Rear chassis fan Fan duct assemblyUSB powered speakers not illustrated ESATA port assembly, PCI card not illustrated Optical drive DrivesMisc boards Description Spare part number Hard drive Spare part Description Number Sequential part number listing Illustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Description Spare part number Front bezel Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts Drive adapter not illustrated Drives Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Electrostatic Discharge Information Generating StaticRelative Humidity Event 55% 40% 10% Method Voltage Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Static Shielding Protection Levels Recommended Materials and Equipment Grounding the Work Area Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Operating Guidelines Cleaning the Monitor Cleaning the Keyboard Tools and Software Requirements Service ConsiderationsCleaning the Mouse Power Supply Fan Cables and Connectors Lithium Coin Cell BatteryHard Drives Cable Management Sata Hard DrivesSata Hard Drive Cables Smart ATA DrivesPage Preparation for Disassembly Removal and Replacement Procedures Microtower MT Chassis Description Spare part number Access panel 646825-001 Computer Access Panel Front Bezel Remove the access panel Computer Access Panel on Front Bezel Security Page 5Removing a Bezel Blank Bezel Blanks Bezel Blanks Populating Dimm Sockets MemoryDIMMs DDR3-SDRAM DIMMs Installing DIMMs Page Expansion Cards Page Page Page System Board Connector System Board Label Color Component System Board Connections1System Board Connections Drives Guide Screw Device Media 2Drive Positions Drive Positions Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay 16Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage Page Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive BayPage Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O Assembly Power Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Description Spare part number Intel Core i7 processor ProcessorPage Page Description Spare part number Speaker 645330-001 Speaker Description Spare part number Rear chassis fan 636922-001 Rear Chassis FanPage Power Supply Page System Board Preparation for Disassembly Description Spare part number Access panel 646815-001 Access Panel Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black Unused Power X4PCIEXP 13Drive Positions Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Page Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page 24Removing the Hard Drive Drives Page Description Spare part number Fan duct 636921-001 Fan duct Description Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood Sensor Remove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 Heat sink Page Processor Page Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Refer to Helpful Hints on page 137 in this guide Helpful HintsPage Computer will not respond to keyboard or mouse Cause Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause Solution Advanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Poor performance Cause Solution Under Windows System, click Run All apps icon Cause Solution Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper 3Solving Hard Drive Problems Solving Hard Drive Problems Device Configuration Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot Order Computer seems to be locked up Cause Solution Solving Media Card Reader Problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Adjust screen resolution Solving Display Problems5Solving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause 6Solving Audio Problems Solving Audio Problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Printer will not turn on Cause Solution Solving Printer Problems7Solving Printer Problems Printer will not print Cause Solution Printer prints garbled information Cause Solution 8Solving Keyboard Problems Solving Keyboard and Mouse Problems Enter 9Solving Mouse Problems Security USB Security Solving Hardware Installation Problems10Solving Hardware Installation Problems Control Panel , and then select Device Manager Computer will not start Cause Solution 11Solving Network Problems Solving Network Problems Manager Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution 14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor Problems Movie will not play in the DVD drive Cause Solution Security Network Boot Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems 15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Unable to connect to the Internet Cause Solution Solving Front Panel Component ProblemsSolving Internet Access Problems Ports are set to Enabled in Security USB Security Click Internet Options Select Start Control Panel Solving Software Problems Solving Software Problems Contacting Customer Support Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages Verify monitor is attached and turned Replace diskette drive Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and Exit Post Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more 2Diagnostic Front Panel LEDs and Audible Codes Cmos Password Security and Resetting Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System Restore System Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in Windows Using the Windows recovery tools Performing a system recovery Using f11 recovery tools Battery Replacement Type Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Figure B-5Replacing the Hard Drive 209 Page Page Smart Cover FailSafe Key Unlocking the Smart Cover LockPage Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country Accrediting Agency Country-Specific Requirements Specifications MT SpecificationsTable E-1Specifications High Efficiency Standard Efficiency SFF Specifications Table E-2SpecificationsRated Input Current Index Symbols/Numerics SFF Page Sata SFF