Sff | HP Pro QV985AV manual

eSATA port (expansion), spare

front bezel, MT

SFF installation

116

part number

32, 42

spare part number

25, 33

SFF removal

116

eSATA port assembly, spare part

front bezel, SFF

spare part numbers

30, 40

number

29, 39

spare part number

35, 43

hard drive problems

145

expansion card

front fan

hard drive recovery

203

MT installation

63

SFF removal and

hardware installation problems

MT removal

63

replacement

120

161

SFF installation

103

SFF spare part number

120

heat sink

SFF removal

103

front fan assembly

MT removal and replacement

expansion slot cover

MT spare part number

79

83

MT removal

64

front I/O and power switch

MT spare part number

83

SFF removal

104

assembly

SFF removal and

external USB webcam, spare part

SFF spare part number

123

replacement

126

number

29, 39

front I/O assembly

SFF spare part number

126

F

MT spare part number

81

heat sink, MT

front I/O assembly, MT

spare part number

28, 32

f11 recovery

203

spare part number

27, 32

heat sink, SFF

FailSafe Key

212

front I/O assembly, SFF

spare part number

38, 42

fan

spare part number

37

helpful hints

137

MT spare part number

89

Front I/O cable and power switch

hood sensor

fan duct

assembly, SFF

SFF removal and

SFF removal and

spare part number

42

replacement

122

replacement

119

front I/O, power switch assembly

SFF spare part number

122

SFF spare part number

119

SFF removal and

spare part number

28, 32, 38,

fan duct, SFF

replacement

123

42

spare part number

38, 42

front panel components

HP Business Digital Headset,

fan with guard, MT

MT 2

spare part number

29, 39

spare part number

28

SFF

3

I

fan, MT

front panel problems

172

spare part number

32

front USB panel

installing

fan, power supply

50

MT removal and replacement

battery

204

fan, SFF

81

MT drive cables

68

spare part number

38, 42

G

MT expansion card

63

fan/baffle assembly

MT hard drive

75

MT removal and replacement

general problems

139

MT media card reader

72

79

graphics card, spare part

MT memory

60

FireWire card, spare part

number

30, 40

MT optical drive

72

number

32, 42

grommet (hard drive isolation),

SFF drive cables

109

flash drive problems

170

spare part number

29, 39

SFF expansion card

103

flashing LEDs

186

grounding methods

46

SFF hard drive

116

front bezel

guide screws

SFF media card reader

115

MT blank removal

59

MT location

69

SFF memory

100

MT removal

56

SFF location

110

SFF optical drive

111

MT security 57

H

Internet access problems

172

MT spare part number

56

K

removing blanks

99

hard drive

SFF removal and

MT installation

75

keyboard

replacement

96

MT removal

75

cleaning

49

SFF security

97

proper handling

51

spare part numbers

29, 31,

SFF spare part number

96

SATA characteristics 52

39, 41

Index 221

Image 230

HP Pro QV985AV manual Sff

Contents

HP Compaq Business PC Maintenance and Service Guide Page About This Book Table of contents Page Removal and Replacement Procedures Microtower MT Chassis 136 204 217 Product Features Standard Configuration Features Microtower MT Front Panel Components 1Front Panel Components Small Form Factor SFF Front Panel Components 2Front Panel Components Microtower MT Rear Panel Components 3Rear Panel Components Small Form Factor SFF Rear Panel Components 5Rear Panel Components Serial Number Location 6Microtower Serial Number and Product ID Location Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC Settings Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities 1Computer Setup F10 Utility Computer Setup-File 2Computer Setup-File Sata Defaults Computer Setup-Storage3Computer Setup-Storage OptionDescription Sata Emulation Removable Media BootStorage Options ESATA Port Max eSATA Speed DPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security 4Computer Setup-Security USB Security Network BootDevice Security Slot Security Security System Security DriveLock Security Secure BootConfiguration Computer Setup-Power 5Computer Setup-Power Option Heading Power-On Options Computer Setup-Advanced6Computer Setup-Advanced for advanced users Bus Options Bios Power-OnOnboard Devices Device Options AMT Configuration Recovering the Configuration SettingsVGA Configuration Computer major components Illustrated parts catalogMicrotower MT chassis spare parts Intel Core i7 processor Access panelPower supply Intel Core i5 processors Intel Celeron processors CablesDescription Spare part number Misc parts ESATA port assembly, PCI card not illustrated Fan duct assemblyUSB powered speakers not illustrated Description Spare part number Rear chassis fan Description Spare part number Hard drive DrivesMisc boards Optical drive Sequential part number listing Spare part Description Number Illustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Front bezel Description Spare part number Cables Misc parts Drive adapter not illustrated Drives Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Static Shielding Protection Levels Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Method Voltage Grounding the Work Area Recommended Materials and Equipment Operating Guidelines General Cleaning Safety PrecautionsCleaning the Computer Case Routine Care Cleaning the Keyboard Cleaning the Monitor Power Supply Fan Service ConsiderationsCleaning the Mouse Tools and Software Requirements Hard Drives Cables and ConnectorsLithium Coin Cell Battery Smart ATA Drives Sata Hard DrivesSata Hard Drive Cables Cable ManagementPage Removal and Replacement Procedures Microtower MT Chassis Preparation for Disassembly Computer Access Panel Description Spare part number Access panel 646825-001 Remove the access panel Computer Access Panel on Front Bezel Front Bezel Security Page Bezel Blanks 5Removing a Bezel Blank Bezel Blanks DDR3-SDRAM DIMMs MemoryDIMMs Populating Dimm Sockets Installing DIMMs Page Expansion Cards Page Page Page 1System Board Connections System Board Connector System Board Label Color ComponentSystem Board Connections Drives Media Guide Screw Device Drive Positions 2Drive Positions Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 16Removing the DrivesPage Page Installing a Hard Drive into an Internal Drive Bay Removing a Hard Drive from a Drive BayPage Page Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001Page Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 Power Switch/LED Assembly Heat sink Description Spare part number Heat sink 645326-001Page Processor Description Spare part number Intel Core i7 processorPage Page Speaker Description Spare part number Speaker 645330-001 Rear Chassis Fan Description Spare part number Rear chassis fan 636922-001Page Power Supply Page System Board Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001 Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black Unused Power X4PCIEXP Installing and Removing Drives 13Drive Positions Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Page Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page 24Removing the Hard Drive Drives Page Fan duct Description Spare part number Fan duct 636921-001 Description Spare part number Front fan 645327-001 Page Hood Sensor Description Spare part number Hood sensor 638816-001 Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 Heat sink Page Processor Page Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Refer to Helpful Hints on page 137 in this guidePage Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Computer will not respond to keyboard or mouse Cause Poor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Advanced Device Options All apps icon Under Windows System, click Run Cause Solution Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems 3Solving Hard Drive Problems Storage Boot Order Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Device Configuration Computer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader Problems4Solving Media Card Reader Problems Computer’s software is used to safely eject the card Blank screen no video Cause Solution Solving Display Problems5Solving Display Problems Adjust screen resolution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems 6Solving Audio Problems Line-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Printer will not print Cause Solution Solving Printer Problems7Solving Printer Problems Printer will not turn on Cause Solution Printer prints garbled information Cause Solution Solving Keyboard and Mouse Problems 8Solving Keyboard Problems 9Solving Mouse Problems Enter Control Panel , and then select Device Manager Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB Security Computer will not start Cause Solution Solving Network Problems 11Solving Network Problems Network status link light never flashes Cause Solution Manager Diagnostics reports a failure Cause Solving Memory Problems Memory count during Post is wrong Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution 13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 14Solving CD-ROM and DVD Problems Security Network Boot Movie will not play in the DVD drive Cause Solution Solving USB Flash Drive Problems Cannot eject compact disc tray-load unit Cause System will not boot from USB flash drive Cause Solution 15Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution Ports are set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Internet Access Problems Unable to connect to the Internet Cause Solution Select Start Control Panel Click Internet Options Solving Software Problems Solving Software Problems Contacting Customer Support Post Error Messages Post Numeric Codes and Text Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Verify monitor is attached and turned Replace diskette drive Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For each Post Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more 2Diagnostic Front Panel LEDs and Audible Codes Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button How to access and run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device System Restore Backup and RecoveryRestoring and recovering in Windows System Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your information Performing a system recovery Using the Windows recovery tools Using f11 recovery tools Battery Replacement Type Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Figure B-5Replacing the Hard Drive 209 Page Page Unlocking the Smart Cover Lock Smart Cover FailSafe KeyPage Page General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country-Specific Requirements Country Accrediting Agency Table E-1Specifications SpecificationsMT Specifications Standard Efficiency High Efficiency Rated Input Current SFF SpecificationsTable E-2Specifications Symbols/Numerics Index SFF Page Sata SFF