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HP Pro QV985AV manual

Models: Pro QV985AV

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Page 231

keyboard problems			159
L
LEDs
blinking power			186
blinking PS/2 keyboard					186
locks
MT front bezel			57
SFF front bezel			97
Smart Cover Lock				212
M
media card reader
MT installation			72
MT removal		71
SFF installation			115
SFF removal		114
Media Card Reader problems
148
memory
MT installation			60
MT socket population 60
MT specifications				60
SFF installation			100
SFF socket population					100
SFF specifications				100
memory module
spare part number				60, 100
memory modules
spare part number				26, 33, 36,
43
memory problems			166
monitor problems			150
mouse
cleaning	50
mouse problems		159
mouse, spare part number					29,
39
MT
access panel, spare part
number	26, 32
disassembly preparation					54
fan with guard, spare part
number	28
fan, spare part number					32
fan/baffle assembly removal
and replacement				79
front bezel, spare part
number	25, 33

front I/O assembly, spare part number 27, 32

front USB panel removal and replacement 81

heat sink removal and replacement 83

heat sink, spare part number 28, 32

power supply removal and replacement 91

power supply, spare part number 26, 31

power switch/LED assembly removal and replacement 82

power switch/LED assembly, spare part number 28, 32 preparation for disassembly

54

processor removal and

replacement	85
rear chassis fan removal and
replacement	89
SATA hard drive cable, spare
part number	27, 32

SATA optical drive cable, spare

part number	27, 32
speaker removal and
replacement	88

speaker, spare part number 28, 32

system board removal and

replacement		93
system board, spare part
number 26, 33
N
network problems		163
NIC, spare part number				32, 42
numeric error codes			178
O
operating guidelines			48
optical drive
MT installation		72
MT removal	71
SFF installation		111
SFF removal	110
spare part numbers				30, 33,
40, 42, 43
optical drive problems				168

overheating, prevention 48

P
password
clearing	190
power-on	190
setup 190
POST error messages 177
power cord set requirements
country specific 216
power problems 143
power supply

fan 50

MT removal and replacement

91
MT spare part number		91
operating voltage range		217,
219
SFF removal and
replacement 131
power supply, MT
spare part number	26, 31
power supply, SFF
spare part number	35, 41

power switch/LED assembly MT removal and replacement

82

MT spare part number 82 power switch/LED assembly, MT

spare part number	28, 32
power-on password	190

printer port (expansion), spare part number 32, 42

printer port, PCI card spare part number 38

printer port, spare part number

29
printer problems 157
problems
audio 155
CD-ROM or DVD			168
flash drive		170
front panel		172
general	139
hard drive		145
hardware installation				161
Internet access			172
keyboard		159
Media Card Reader				148
memory	166

222 Index

Image 231

HP Pro QV985AV manual

Contents

HP Compaq Business PC Maintenance and Service Guide Page About This Book Table of contents Page Removal and Replacement Procedures Microtower MT Chassis 136 204 217 Standard Configuration Features Product Features1Front Panel Components Microtower MT Front Panel Components2Front Panel Components Small Form Factor SFF Front Panel Components3Rear Panel Components Microtower MT Rear Panel Components5Rear Panel Components Small Form Factor SFF Rear Panel Components6Microtower Serial Number and Product ID Location Serial Number LocationActivating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-FileOptionDescription Computer Setup-Storage3Computer Setup-Storage Sata DefaultsMax eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecuritySlot Security Network BootDevice Security USB SecuritySecurity System Security Secure Boot ConfigurationDriveLock Security 5Computer Setup-Power Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Device Options Bios Power-OnOnboard Devices Bus OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Illustrated parts catalog Microtower MT chassis spare partsComputer major components Intel Core i5 processors Access panelPower supply Intel Core i7 processorCables Description Spare part numberIntel Celeron processors Misc parts Description Spare part number Rear chassis fan Fan duct assemblyUSB powered speakers not illustrated ESATA port assembly, PCI card not illustratedOptical drive DrivesMisc boards Description Spare part number Hard driveSpare part Description Number Sequential part number listingIllustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Description Spare part number Front bezel Small Form Factor SFF chassis spare partsDescription Spare part number Cables Misc parts Drive adapter not illustrated Drives Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Electrostatic Discharge Information Generating StaticRelative Humidity Event 55% 40% 10% Method Voltage Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Static Shielding Protection LevelsRecommended Materials and Equipment Grounding the Work AreaRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Operating GuidelinesCleaning the Monitor Cleaning the KeyboardTools and Software Requirements Service ConsiderationsCleaning the Mouse Power Supply FanCables and Connectors Lithium Coin Cell BatteryHard Drives Cable Management Sata Hard DrivesSata Hard Drive Cables Smart ATA DrivesPage Preparation for Disassembly Removal and Replacement Procedures Microtower MT ChassisDescription Spare part number Access panel 646825-001 Computer Access PanelFront Bezel Remove the access panel Computer Access Panel onFront Bezel Security Page 5Removing a Bezel Blank Bezel Blanks Bezel BlanksPopulating Dimm Sockets MemoryDIMMs DDR3-SDRAM DIMMsInstalling DIMMs Page Expansion Cards Page Page Page System Board Connector System Board Label Color Component System Board Connections1System Board Connections Drives Guide Screw Device Media2Drive Positions Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay 16Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage Page Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive BayPage Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O AssemblyPower Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Description Spare part number Intel Core i7 processor ProcessorPage Page Description Spare part number Speaker 645330-001 SpeakerDescription Spare part number Rear chassis fan 636922-001 Rear Chassis FanPage Power Supply Page System Board Preparation for Disassembly Description Spare part number Access panel 646815-001 Access PanelDescription Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black Unused Power X4PCIEXP 13Drive Positions Installing and Removing DrivesRemoving a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Page Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page 24Removing the Hard Drive Drives Page Description Spare part number Fan duct 636921-001 Fan ductDescription Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood SensorRemove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 Heat sink Page Processor Page Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 137 in this guide Helpful HintsPage Computer will not respond to keyboard or mouse Cause Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause SolutionAdvanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Poor performance Cause SolutionUnder Windows System, click Run All apps iconCause Solution Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper 3Solving Hard Drive Problems Solving Hard Drive ProblemsDevice Configuration Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot OrderComputer seems to be locked up Cause Solution Solving Media Card Reader Problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Adjust screen resolution Solving Display Problems5Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause 6Solving Audio Problems Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Printer will not turn on Cause Solution Solving Printer Problems7Solving Printer Problems Printer will not print Cause SolutionPrinter prints garbled information Cause Solution 8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsEnter 9Solving Mouse ProblemsSecurity USB Security Solving Hardware Installation Problems10Solving Hardware Installation Problems Control Panel , and then select Device ManagerComputer will not start Cause Solution 11Solving Network Problems Solving Network ProblemsManager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Security Network BootCannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Unable to connect to the Internet Cause Solution Solving Front Panel Component ProblemsSolving Internet Access Problems Ports are set to Enabled in Security USB SecurityClick Internet Options Select Start Control PanelSolving Software Problems Solving Software Problems Contacting Customer Support Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Replace diskette drive Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and ExitPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more 2Diagnostic Front Panel LEDs and Audible Codes Cmos Password Security and ResettingResetting the Password Jumper Clearing and Resetting the Cmos Cmos button HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System RestoreSystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryUsing f11 recovery tools Battery Replacement Type Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Figure B-5Replacing the Hard Drive 209 Page Page Smart Cover FailSafe Key Unlocking the Smart Cover LockPage Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country Accrediting Agency Country-Specific RequirementsSpecifications MT SpecificationsTable E-1Specifications High Efficiency Standard EfficiencySFF Specifications Table E-2SpecificationsRated Input Current Index Symbols/NumericsSFF Page Sata SFF