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HP Pro QV985AV manual Illustrated parts catalog, Microtower MT chassis spare parts

Models: Pro QV985AV

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4 Illustrated parts catalog

Microtower (MT) chassis spare parts

Computer major components

Item	Description	Spare part number

(1)	Front bezel

	For use in all countries and regions except China	689377-001

	For use in China	689378-001

	5.25-inch bezel blank (optical drive; not illustrated)	570838-001

Microtower (MT) chassis spare parts 25

Image 34

HP Pro QV985AV manual Illustrated parts catalog, Microtower MT chassis spare parts, Computer major components

Contents

HP Compaq Business PC Maintenance and Service Guide Page About This Book Table of contents Page Removal and Replacement Procedures Microtower MT Chassis 136 204 217 Product Features Standard Configuration FeaturesMicrotower MT Front Panel Components 1Front Panel ComponentsSmall Form Factor SFF Front Panel Components 2Front Panel ComponentsMicrotower MT Rear Panel Components 3Rear Panel ComponentsSmall Form Factor SFF Rear Panel Components 5Rear Panel ComponentsSerial Number Location 6Microtower Serial Number and Product ID LocationActivating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 UtilityComputer Setup-File 2Computer Setup-FileSata Defaults Computer Setup-Storage3Computer Setup-Storage OptionDescriptionSata Emulation Removable Media BootStorage Options ESATA Port Max eSATA SpeedShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-SecurityUSB Security Network BootDevice Security Slot SecuritySecurity System Security Configuration Secure BootDriveLock Security Computer Setup-Power 5Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedOption Heading Power-On Options Bus Options Bios Power-OnOnboard Devices Device OptionsVGA Configuration Recovering the Configuration SettingsAMT Configuration Microtower MT chassis spare parts Illustrated parts catalogComputer major components Intel Core i7 processor Access panelPower supply Intel Core i5 processorsDescription Spare part number CablesIntel Celeron processors Misc parts ESATA port assembly, PCI card not illustrated Fan duct assemblyUSB powered speakers not illustrated Description Spare part number Rear chassis fanDescription Spare part number Hard drive DrivesMisc boards Optical driveSequential part number listing Spare part Description NumberIllustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Front bezelDescription Spare part number Cables Misc parts Drive adapter not illustrated Drives Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Generating Static Electrostatic Discharge InformationRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Method VoltageGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines General Cleaning Safety PrecautionsCleaning the Computer Case Routine CareCleaning the Keyboard Cleaning the MonitorPower Supply Fan Service ConsiderationsCleaning the Mouse Tools and Software RequirementsLithium Coin Cell Battery Cables and ConnectorsHard Drives Smart ATA Drives Sata Hard DrivesSata Hard Drive Cables Cable ManagementPage Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyComputer Access Panel Description Spare part number Access panel 646825-001Remove the access panel Computer Access Panel on Front BezelFront Bezel Security Page Bezel Blanks 5Removing a Bezel Blank Bezel BlanksDDR3-SDRAM DIMMs MemoryDIMMs Populating Dimm SocketsInstalling DIMMs Page Expansion Cards Page Page Page System Board Connections System Board Connector System Board Label Color Component1System Board Connections Drives Media Guide Screw DeviceDrive Positions 2Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 16Removing the DrivesPage Page Installing a Hard Drive into an Internal Drive Bay Removing a Hard Drive from a Drive BayPage Page Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001Page Front I/O Assembly Description Spare part number Front I/O assembly 646827-001Power Switch/LED Assembly Heat sink Description Spare part number Heat sink 645326-001Page Processor Description Spare part number Intel Core i7 processorPage Page Speaker Description Spare part number Speaker 645330-001Rear Chassis Fan Description Spare part number Rear chassis fan 636922-001Page Power Supply Page System Board Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black Unused Power X4PCIEXP Installing and Removing Drives 13Drive PositionsRemoving a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Page Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page 24Removing the Hard Drive Drives Page Fan duct Description Spare part number Fan duct 636921-001Description Spare part number Front fan 645327-001 Page Hood Sensor Description Spare part number Hood sensor 638816-001Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 Heat sink Page Processor Page Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 137 in this guidePage Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Computer will not respond to keyboard or mouse CausePoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Advanced Device OptionsAll apps icon Under Windows System, click RunCause Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems 3Solving Hard Drive ProblemsStorage Boot Order Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Device ConfigurationComputer seems to be locked up Cause Solution 4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Blank screen no video Cause Solution Solving Display Problems5Solving Display Problems Adjust screen resolutionDim characters Cause Solution No Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems 6Solving Audio ProblemsThere is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause Printer will not print Cause Solution Solving Printer Problems7Solving Printer Problems Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Solving Keyboard and Mouse Problems 8Solving Keyboard Problems9Solving Mouse Problems EnterControl Panel , and then select Device Manager Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB SecurityComputer will not start Cause Solution Solving Network Problems 11Solving Network ProblemsNetwork status link light never flashes Cause Solution ManagerDiagnostics reports a failure Cause Solving Memory Problems Memory count during Post is wrong Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 14Solving CD-ROM and DVD ProblemsSecurity Network Boot Movie will not play in the DVD drive Cause SolutionSolving USB Flash Drive Problems Cannot eject compact disc tray-load unit CauseUSB flash drive not found identified Cause Solution 15Solving USB Flash Drive ProblemsSystem will not boot from USB flash drive Cause Solution Ports are set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Internet Access Problems Unable to connect to the Internet Cause SolutionSelect Start Control Panel Click Internet OptionsSolving Software Problems Solving Software Problems Contacting Customer Support Post Error Messages Post Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Replace diskette drive Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For eachPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more 2Diagnostic Front Panel LEDs and Audible Codes Password Security and Resetting CmosResetting the Password Jumper Clearing and Resetting the Cmos Cmos button Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Restore Backup and RecoveryRestoring and recovering in Windows System RecoverySystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Battery Replacement Type Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Figure B-5Replacing the Hard Drive 209 Page Page Unlocking the Smart Cover Lock Smart Cover FailSafe KeyPage Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting AgencyMT Specifications SpecificationsTable E-1Specifications Standard Efficiency High EfficiencyTable E-2Specifications SFF SpecificationsRated Input Current Symbols/Numerics IndexSFF Page Sata SFF