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HP Pro QV985AV manual 136

Models: Pro QV985AV

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System Board Connections	107
Drives	108
Drive Positions	109
Installing and Removing Drives	109
Removing a 5.25-inch Drive from a Drive Bay	110
Installing a 5.25-inch Drive into a Drive Bay	111
Removing a 3.5-inch Drive from a Drive Bay	114
Installing a 3.5-inch Drive into a Drive Bay	115
Removing and Replacing the Primary 3.5-inch Internal Hard Drive	116
Fan duct	119
Front Fan Assembly	120
Hood Sensor	122
Front I/O, Power Switch Assembly	123
Speaker	125
Heat sink	126
Processor	128
Power Supply	131
System Board	133
Using the Small Form Factor Computer in a Tower Orientation	135
8 Troubleshooting Without Diagnostics	136
Safety and Comfort	136
Before You Call for Technical Support	136
Helpful Hints	137
Solving General Problems	139
Solving Power Problems	143
Solving Hard Drive Problems	145
Solving Media Card Reader Problems	148
Solving Display Problems	150
Solving Audio Problems	155
Solving Printer Problems	157
Solving Keyboard and Mouse Problems	159
Solving Hardware Installation Problems	161
Solving Network Problems	163
Solving Memory Problems	166
Solving Processor Problems	168
Solving CD-ROM and DVD Problems	168
Solving USB Flash Drive Problems	170
Solving Front Panel Component Problems	172
Solving Internet Access Problems	172
Solving Software Problems	174

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HP Pro QV985AV manual 136

Contents

HP Compaq Business PC Maintenance and Service Guide Page About This Book Table of contents Page Removal and Replacement Procedures Microtower MT Chassis 136 204 217 Standard Configuration Features Product Features1Front Panel Components Microtower MT Front Panel Components2Front Panel Components Small Form Factor SFF Front Panel Components3Rear Panel Components Microtower MT Rear Panel Components5Rear Panel Components Small Form Factor SFF Rear Panel Components6Microtower Serial Number and Product ID Location Serial Number LocationActivating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-FileOptionDescription Computer Setup-Storage3Computer Setup-Storage Sata DefaultsMax eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecuritySlot Security Network BootDevice Security USB SecuritySecurity System Security Configuration Secure BootDriveLock Security 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedOption Heading Power-On Options Device Options Bios Power-OnOnboard Devices Bus OptionsVGA Configuration Recovering the Configuration SettingsAMT Configuration Microtower MT chassis spare parts Illustrated parts catalogComputer major components Intel Core i5 processors Access panelPower supply Intel Core i7 processorDescription Spare part number CablesIntel Celeron processors Misc parts Description Spare part number Rear chassis fan Fan duct assemblyUSB powered speakers not illustrated ESATA port assembly, PCI card not illustratedOptical drive DrivesMisc boards Description Spare part number Hard driveSpare part Description Number Sequential part number listingIllustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Description Spare part number Front bezel Small Form Factor SFF chassis spare partsDescription Spare part number Cables Misc parts Drive adapter not illustrated Drives Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Generating Static Electrostatic Discharge InformationRelative Humidity Event 55% 40% 10% Method Voltage Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Static Shielding Protection LevelsRecommended Materials and Equipment Grounding the Work AreaRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Operating GuidelinesCleaning the Monitor Cleaning the KeyboardTools and Software Requirements Service ConsiderationsCleaning the Mouse Power Supply FanLithium Coin Cell Battery Cables and ConnectorsHard Drives Cable Management Sata Hard DrivesSata Hard Drive Cables Smart ATA DrivesPage Preparation for Disassembly Removal and Replacement Procedures Microtower MT ChassisDescription Spare part number Access panel 646825-001 Computer Access PanelFront Bezel Remove the access panel Computer Access Panel onFront Bezel Security Page 5Removing a Bezel Blank Bezel Blanks Bezel BlanksPopulating Dimm Sockets MemoryDIMMs DDR3-SDRAM DIMMsInstalling DIMMs Page Expansion Cards Page Page Page System Board Connections System Board Connector System Board Label Color Component1System Board Connections Drives Guide Screw Device Media2Drive Positions Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay 16Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage Page Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive BayPage Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O AssemblyPower Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Description Spare part number Intel Core i7 processor ProcessorPage Page Description Spare part number Speaker 645330-001 SpeakerDescription Spare part number Rear chassis fan 636922-001 Rear Chassis FanPage Power Supply Page System Board Preparation for Disassembly Description Spare part number Access panel 646815-001 Access PanelDescription Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black Unused Power X4PCIEXP 13Drive Positions Installing and Removing DrivesRemoving a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Page Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page 24Removing the Hard Drive Drives Page Description Spare part number Fan duct 636921-001 Fan ductDescription Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood SensorRemove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 Heat sink Page Processor Page Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 137 in this guide Helpful HintsPage Computer will not respond to keyboard or mouse Cause Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause SolutionAdvanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Poor performance Cause SolutionUnder Windows System, click Run All apps iconCause Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper 3Solving Hard Drive Problems Solving Hard Drive ProblemsDevice Configuration Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot OrderComputer seems to be locked up Cause Solution 4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Adjust screen resolution Solving Display Problems5Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution No Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause 6Solving Audio Problems Solving Audio ProblemsThere is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause Printer will not turn on Cause Solution Solving Printer Problems7Solving Printer Problems Printer will not print Cause SolutionPrinter prints garbled information Cause Solution 8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsEnter 9Solving Mouse ProblemsSecurity USB Security Solving Hardware Installation Problems10Solving Hardware Installation Problems Control Panel , and then select Device ManagerComputer will not start Cause Solution 11Solving Network Problems Solving Network ProblemsManager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Security Network BootCannot eject compact disc tray-load unit Cause Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution 15Solving USB Flash Drive ProblemsSystem will not boot from USB flash drive Cause Solution Unable to connect to the Internet Cause Solution Solving Front Panel Component ProblemsSolving Internet Access Problems Ports are set to Enabled in Security USB SecurityClick Internet Options Select Start Control PanelSolving Software Problems Solving Software Problems Contacting Customer Support Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Replace diskette drive Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and ExitPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more 2Diagnostic Front Panel LEDs and Audible Codes Cmos Password Security and ResettingResetting the Password Jumper Clearing and Resetting the Cmos Cmos button Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System RestoreSystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryUsing f11 recovery tools Battery Replacement Type Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Figure B-5Replacing the Hard Drive 209 Page Page Smart Cover FailSafe Key Unlocking the Smart Cover LockPage Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country Accrediting Agency Country-Specific RequirementsMT Specifications SpecificationsTable E-1Specifications High Efficiency Standard EfficiencyTable E-2Specifications SFF SpecificationsRated Input Current Index Symbols/NumericsSFF Page Sata SFF