Check that the product power is on | HP Pro X451 specification

●Step 2: Check the control panel for error messages

●Step 3: Test print functionality

●Step 4: Try sending a print job from a computer

●Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series)

●Factors that affect product performance

Step 1: Check that the product power is on

1.Make sure the product is plugged in and turned on.

2.Make sure the power cable is connected to the product and the outlet.

3.Check the power source by connecting the power cable to a different outlet.

4.If the product motors do not rotate, make sure the ink cartridges are installed and that the doors are all closed. The control panel displays messages to indicate these problems.

Step 2: Check the control panel for error messages

The control panel should indicate ready status. If an error message appears, resolve the error.

Step 3: Test print functionality

1.From the control panel Home screen, press (X451 Series) or touch (X551 Series) the Setup button.

2.Open the Print Reports menu, and select the Printer Status Report to print the report.

3.If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if paper is jammed inside the product.

NOTE: Make sure the paper in the tray meets specifications for this product.

Step 4: Try sending a print job from a computer

1.Use a word-processing program to send a print job to the product.

2.If the job does not print, make sure you selected the correct printer driver.

3.Uninstall and then reinstall the product software.

Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series)

1.Load a .PDF document or .JPEG photo onto a USB flash drive, and insert it in the slot on the front or the back of the product.

2.The USB Print menu opens. Try printing the document or photo.

3.If no documents are listed, try a different type of USB flash drive.

118 Chapter 11 Solve problems

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HP Pro X451 manual Check that the product power is on, Check the control panel for error messages, Test print functionality

Contents

Officejet PRO X451 Page HP Officejet Pro X451 and X551 MFP Series Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Load Tray 2 or optional Tray Configure trays 101 107 117 153 155 161 165173 179 181 Product basics Product overview HP Officejet Pro X451 MFP Series modelsOfficejet Pro X451dn models Paper handling Supported operating systems Environmental features HP Officejet Pro X551 MFP Series modelsOfficejet Pro X551dw models Paper handling Connectivity Accessibility features Product viewsFront view X451 Series Front view X551 Series Back view Interface ports Serial number and model number location Control panel layout X451 Series Buttons on the Home screen X451 Series Control panel layout X551 Series Control panel help system Product basics Jan 00 00 0000a Buttons on the Home screen X551 Series Product basics Control panel help system Product basics Control panel menus Status menuApps Plug and Print Officejet Pro X551 models only Setup Menu Network menu PIN Menu item Sub-menu item Description HP Web Services menu Officejet Pro X451 models only Enable Web Services Yes Device Setup menu Language Default Paper Plain Paper Tray Lock None Menu item Sub-menu item Description Tools menu Menu item Description Print Reports menu Usage Control panel menus Connect the product using a USB cable CD installationConnect the product Install the product on a wired network Connect the product to a networkSupported network protocols Install the software Obtain the IP address Configure IP network settings View or change network settingsSet or change the product password HP OfficeJet Pro Touch the Manual IP Address button Link speed and duplex settings Setting DescriptionHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Enww Connect the product Recommended software installation Use the product with WindowsSupported operating systems and printer drivers for Windows Select the correct printer driver for Windows Use the product with Windows Change print job settings for Windows Priority for print settingsUPD installation modes HP Universal Print Driver UPD Change the default settings for all print jobs Change the product configuration settings Remove the printer driver from Windows Supported utilities for WindowsWindows XP Windows Vista Use the product with Windows Use the product with Mac Supported operating systems and printer drivers for MacSoftware for Mac computers HP Utility for Mac Priority for print settings for Mac Change printer-driver settings for MacHP Utility features Click the Options & Supplies button Solve problems with Mac Remove the printer driver from Mac operating systemsSupported utilities for Mac HP Embedded Web Server Paper and print media Understand paper use Supported paper sizes Media type Size Dimensions Tray Automatic duplex Printing 1Supported paper and print media sizes 3Supported cards Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity 7Tray 2 main tray and Tray 3 accessory tray Paper type Weight Capacity Load paper trays Load Tray 1 multi-purpose tray on left side of the product Load Tray 2 or optional Tray Configure trays Paper use Configure the product Configure trays Ink cartridges Ink cartridge informationColor Cartridge number Part number Change settings for ink cartridges Print when an ink cartridge is at estimated end of lifeSupplies views Manage ink cartridges Print with General Office mode Store and recycle suppliesHP anticounterfeit website Recycle supplies Ink cartridge storage Replacement instructions Replace the ink cartridges Replacement instructions Solve issues with supplies Check the ink cartridgesRefilled or remanufactured ink cartridges Interpret the Print Quality Report Section Magenta Yellow Interpret control panel messages for supplies Genuine HP supply installed Install color cartridgeUsed color installed, to accept press OK Incompatible color Recommended action Ink cartridges Print Print tasks WindowsOpen the printer driver with Windows Get help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with Windows Print on both sides duplex with Windows Select a custom page size with WindowsSelect the paper type with Windows Select the paper tray with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Create and use printing presets with Mac Print tasks MacSet Advanced color options with Windows Create a printing preset Use printing presetsPrint a cover page with Mac Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with Mac Set the color options with MacUse automatic duplex printing Cancel a print job Cancel a print job with WindowsAdditional print tasks Windows Print colored text as black grayscale with Windows Additional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Cancel a print job with Mac Additional print tasks Mac OS Use HP ePrint Change the paper size and type with MacResize documents or print on a custom paper size with Mac Use watermarks with Mac Use the HP ePrint Mobile Driver AirPrint Supported operating systems Connect the printer with HP Wireless Direct Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Plug and Print USB Drive printing For Officejet Pro X551 Series printers Touch Start Black or Start Color to start the print job Print Adjust color ColorChange the color theme for a print job Change the color options Dry Time Saturation Black Ink Spread Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Color Manage and maintain Print information pagesMenu Item Sub Menu Item Description Use the HP Embedded Web Server About cookies Features Open the HP Embedded Web ServerHome tab Web Services tab Network tabTools Tab Use HP Web Jetadmin software Product security featuresSettings Tab Security statements Disable unused protocols and services Control Panel Lock Administrator Settings Color Access Control Protected Protocols HttpsScan-to and Fax-to Folder Authentication Firewall Economy settings Set Standby Set Sleep After StandbySchedule On/Off Clean the product Product updatesClean the control panel Solve problems Problem-solving checklistCustomer support Check that the product power is on Check the control panel for error messagesTest print functionality Try sending a print job from a computer Restore the factory-set defaults Factors that affect product performance Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Clear jams Jam locations Clear jams in Tray 1Multi-purpose tray Enww Reinstall the duplexer Close the left door Solve problems Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Use the correct paper type setting in the printer driver Adjust colorChange the paper type and size setting for Windows Change the paper type and size setting for Mac Change the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Report Inspect the ink cartridge for damage Clean ink smears Clean the printheadUse the printer driver that best meets your printing needs HP PCL 6 driver HP UPD PS driver Product does not print or it prints slowly Product does not print Product prints slowly File does not print from the USB storage device Solve product connectivity problems Solve USB direct-connect problemsSolve network problems Poor physical connection Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectlyComputer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Ii. Click All Programs Cannot connect more computers to the wireless product Solve product software problems with Windows Network does not appear in the wireless networks listWireless network is not functioning ProblemSolution Solve product software problems with Mac Software troubleshooting Printer driver is not listed in the Print & Fax listPrint job was not sent to the product that you wanted Hardware troubleshooting Supplies and accessories Order parts, accessories, and suppliesPart numbers Part number Cartridge number Description Enww Service and support Hewlett-Packard limited warranty statement End User License Agreement Transfer OpenSSL Customer support Appendix B Service and support Product specifications Physical specifications Environmental specificationsProduct Height Depth Width Weight Operation LwAd-mono B LwAd-color B Environmental specifications Appendix C Product specifications Environmental product stewardship program Protecting the environmentOzone production Power consumption Paper usePlastics HP Officejet print supplies Return and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returns Non-U.S. returns Battery disposal Printer recycling PaperMaterial restrictions HP Officejet Pro X451 and X551 MFP Series Disposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam Regulatory information Regulatory NoticesRegulatory model identification number FCC Statement Vcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany European Union Regulatory Notice Additional statements for wireless products FCC compliance statement-United StatesAustralia statement Brazil Anatel statement Canadian statements Japan statement Korean statement Taiwan statement To disable the usage information function Anonymous usage information storageMexico statement How do I? Appendix F How do I? Index USB Labels Enww TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P