HP R12000 XR CarePaq Considerations, Repairing the UPS

Troubleshooting

Table 5-3: Troubleshooting problems after UPS startup continued

Symptom	Possible Cause	Suggested Action
UPS frequently switches	The utility voltage is frequently	Update the configuration.
between utility and battery	outside the UPS operating
power.	range.
Utility LED and Redundant	UPS is on utility.	The UPS is operating
LED are lit.		normally.
		The system is configured to
		run in Redundant mode and is
		operating within normal load
		limits.
Audible alarm sounds.	UPS is on utility.	Redundant mode is not
Utility LED and Alarm LED are		available and the Loss of
		Redundancy alarm is present.
lit.
		Reduce the load and verify
		that no other alarms are
		present.
Utility LED is lit.	UPS is on utility.	No action is required. The
		UPS is operating normally.
		The system is configured to
		run in Nonredundant mode
		and is supporting between a
		9 KVA and 12 KVA load.

CarePaq Considerations

Packaged services are also available for purchase. You can choose the precise level of support that you need, from basic to business-critical. Services available are listed in Table 5-4.

Table 5-4: Services for UPS R12000 XR

Description	Part Numbers
9x5, 4-hour response,	171254-002, FM-US4HR-36
3-year on-site coverage
24x7, 4-hour response,	171255-002, FM-US724-36
3-year on-site coverage
Hardware Installation	171256-002, FM-USINS-IN

Repairing the UPS

Repairs to the UPS must be carried out by HP or an HP authorized service representative. Other than battery replacement, there are no user-serviceable parts.

5-12 HP Uninterruptible Power System R12000 XR Models User Guide