HP RISS Components manual Setting up the Riss Outlook Interface, Supported Outlook versions

4 RISS Outlook Interface

Use the RISS Outlook Interface to view and work with archived email messages in Microsoft Outlook or Outlook Web Access (OWA).

Major topics include:

•Setting up the RISS Outlook Interface, page 39

•Understanding the user interface, page 39

•Common tasks, page 41

•User account settings, page 43

•Troubleshooting: Problems logging in, page 48

Setting up the RISS Outlook Interface

Before you can use the RISS Outlook Interface with Outlook, your system administrator must install the Outlook plug-in, and then configure your Outlook account.

Before you can use the RISS Outlook Interface with OWA, your system administrator must install and configure the OWA product on the Exchange server. There is no additional configuration on the desktop computer for OWA. OWA is a web-based interface that uses your browser and does not require Outlook or the plug-ins to be installed.

Supported Outlook versions

Use one of the following supported versions of Outlook when using the RISS Outlook Interface:

•Outlook 2000

•Outlook 2002 (Outlook XP) with Service Pack 2

•Outlook 2003 with Service Pack 1

If you are using OWA to access your Outlook account, you can use any browser that is supported by OWA. Using Internet Explorer is recommended because it gives you full functionality and provides access to all features. Non-Microsoft browsers have basic mail features and may have reduced functionality compared to Internet Explorer.

Installing the Outlook plug-in or OWA

Contact your system administrator or refer to the RISS Administrator Guide for more information about installing the Outlook plug-in.

Because OWA is a web-based interface that uses your browser, you do not need to install or configure any plug-ins.

Understanding the user interface

You can use Outlook or OWA to display and work with archived messages. You can also use the search tools in Outlook to locate archived email messages.

NOTE:

OWA can be installed and used without installing Outlook. If Outlook not installed, the RISS Web Interface can still perform an archive search, but it cannot export a PST file.

User Guide 39