Figure 20 About dialog box
The About dialog box displays the following information:
•Version: Version of the installed
•Admin Mode: Indicates whether this client is running in administrative mode and is set externally by system administrators. If set to True, the client is locked and users cannot change most configuration settings on the client. If set to False, the client is unlocked and users are able to change many configuration settings.
•Logging to: Enter a path and file name to allow diagnostic information to be stored for support purposes.
3.Click OK to apply any changes and close the About dialog box. Click OK again to close the Options dialog box.
Troubleshooting: Problems logging in
If you change your Windows password or mail servers, the RISS Outlook Interface prompts you to log in when you try to search your repository. Providing your current (new) password and mail server updates your account information (password and mail server). The following provides background information to help you understand why this new login information is needed.
To use the RISS Outlook Interface you must be logged in to both:
•A Microsoft Exchange mail server
•RISS
After you initialize your Outlook account, these login operations are performed automatically. You are not prompted for your user name, password, and mail server.
•When you open Outlook, you are automatically logged in to Exchange.
•When you submit a search query, you are automatically logged in to the system.
Your Windows password is used for logging in to Exchange. When you initialize your Outlook account, your Windows password becomes your RISS password as well.
To resynchronize your RISS login information with your new Exchange login information, the RISS Outlook Interface prompts you to provide the new information.
An OWA installation may have a simple or a very complex network architecture. When logging in to an Exchange account through OWA, the account information must be passed through the various levels from the user to the Exchange server. For a simple network architecture, the login appears once similar to that of Outlook, but for a complex network, there may be multiple prompts for login information within the same session.
48 RISS Outlook Interface
