Symptom

 

Action

 

 

 

General

1.

Make sure the telephone cords are connected correctly

modem/communication

 

and securely. Connections for a standard modem are

problems.

 

shown in “Disconnecting cables” on page 36. If you are

 

 

using other communication devices in conjunction with

 

 

the modem, such as an asymmetric digital subscriber

 

 

line (ADSL) adapter or home networking adapter, refer

 

 

to the documentation for those devices to ensure the

 

 

cords are properly connected.

 

2.

Make sure the telephone line works. If you have a

 

 

telephone connected to the modem, try making a call. If

 

 

you do not have a telephone connected to the modem,

 

 

plug a telephone into the same telephone outlet that the

 

 

computer is plugged into (remember to reconnect the

 

 

computer to the telephone outlet after verifying that the

 

 

line is working).

 

3.

Make sure you are calling the correct number and that

 

 

you are using the correct communications settings. For

 

 

additional help, refer to the documentation for your

 

 

communications software.

 

4.

Make sure no one else is using the telephone while you

 

 

are communicating with another computer.

 

5.

If you have Call Waiting, make sure it is disabled.

 

6.

If some communications programs work but others do

 

 

not, there might be a configuration problem. For

 

 

additional help, refer to the documentation for your

 

 

communications software.

 

7.

Make sure your modem cord is attached to an analog

 

 

telephone line. The local telephone company can

 

 

determine the type of telephone line.

 

8.

Make sure the modem is securely installed inside the

 

 

computer. (See “Removing the rear cover” on page 37.)

 

If these actions do not correct the problem, run the

 

diagnostic programs (see “Running the IBM Enhanced

 

Diagnostics program” on page 66). If you need technical

 

assistance, see Chapter 7, “Getting information, help, and

 

service,” on page 69.

 

 

 

Chapter 6. Troubleshooting 61

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IBM 2283, 6274 manual Symptom Action

2283, 6274 specifications

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