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IBM 2283, 6274 manual Troubleshooting

Models: 2283 6274

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Chapter 6. Troubleshooting

Chapter 6. Troubleshooting

This chapter describes diagnostic tools that you can use to identify and correct problems that might come up as you use your computer. This chapter also contains information about option diskettes and how to recover from a BIOS update failure.

Note

If your computer does not start when you press the power button, do the following:

•Make sure your computer is connected to a working electrical outlet.

•Make sure all cables are securely connected to the correct connectors.

If this does not correct the problem, have the computer serviced.

Computer problems can be caused by hardware, software, or user error (for example, erasing the wrong file). You can use the diagnostic aids discussed in this chapter to help you solve such problems yourself or gather helpful information you can pass on to a service technician.

You can check the hardware by following the procedures in this chapter. You can also use the diagnostic programs provided with your computer (see “IBM Enhanced Diagnostics” on page 64 for a description of these programs).

If you do not identify a hardware problem and have not made a user error, you might have a software problem. If you suspect that you have a software problem and your computer comes with IBM-preinstalled software, see “IBM Enhanced Diagnostics” on page 64 for information about how to run the IBM Enhanced Diagnostics program provided by IBM. Also see the operating system documentation supplied with your computer. If you have installed software applications yourself, see the documentation supplied with the software.

The following tools are available to diagnose hardware-related problems:

•Power-on self-test (POST)

•Troubleshooting procedure

•Error codes and messages

•Troubleshooting charts

•IBM Enhanced Diagnostics program

© Copyright IBM Corp. 2001

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IBM 2283, 6274 manual Troubleshooting

Contents

User Guide Type Type First Edition August Copyright IBM Corp Contentsiv User Guide Notices and Trademarks vi User Guide Safety notices To connectTo disconnect Do not Lithium battery noticeNe pas Modem safety informationLaser compliance statement Page xii User Guide About this book Conventions used in this bookxiii Hardware Maintenance Manual Access IBMRelated information Quick ReferenceIdentifying your computer Chapter 1. Product overviewMicroprocessor Hardware featuresMemory Internal drivesKeyboard and mouse features System management featuresPower Security featuresAccess IBM IBM preinstalled softwareSoftware Additional softwareSelecting a location for your computer Chapter 2. Setting up your computerArranging your workspace ComfortGlare and lighting Electrical outlets and cable lengths Air circulationUSB connectors Connecting cablesOther connectors Audio connectors10 User Guide Starting the computerChapter 3. Operating and caring for your computer Controls and status indicators12 User Guide Starting your computerUsing the Rapid Access keyboard Shutting down the computer2. Click Shut Down... or Turn off computer in Windows XP Rapid Access Wireless keyboard and mouse Customizing a Rapid Access ButtonChapter 3. Operating and caring for your computer Using the IBM ScrollPoint mouse Chapter 3. Operating and caring for your computer Accessing the optical driveHandling a disc Using an optical driveInserting and removing a disc Using audio features Using video featuresControlling volume Video device driversRecording and playing back sound Using power-management featuresUsing the Standby button on the keyboard Using the Windows Start menuUsing the power button Setting power schemesUsing security features Locking the coverLocking the keyboard Taking care of your computer Cleaning your computer and keyboardBasics Monitor and screen1. Shut down the operating system and turn off the computer Moving your computer Starting and using the IBM Setup Utility program Chapter 4. Using the IBM Setup Utility programViewing and changing settings Exiting from the IBM Setup Utility program Using passwordsUser password Setting, changing, and deleting a password Administrator passwordUsing Security Profile by Device 3. Select Security Profile by Device and press EnterOther settings in the IBM Setup Utility program The startup sequenceChanging the startup sequence 32 User Guide Handling static-sensitive devices Chapter 5. Installing optionsBacking up configuration settings Available optionsTools required Component locations System boardChapter 5. Installing options Disconnecting cables Removing the rear cover Installing an adapter Removing the hard disk drive 40 User Guide Installing memoryChapter 5. Installing options 6. Replace the hard disk drive 7. Replace the rear coverNotches 3. Disconnect the power cable and signal cable from the optical drive Removing the optical driveTo remove the optical drive, do the following 4. Pull out the release latches 4 then slide out the optical driveChapter 6. Troubleshooting Troubleshooting procedure Is an error message displayed?Is the error message in this table? POST error codes Power-on self-test POSTDescription CodeAction 46 User GuideCode DescriptionAction Device troubleshooting charts Go to Problem typeSymptom Audio problemsSelect Accessories e. Click Volume ControlOptical drive problems SymptomAction Symptom DVD disc problemsAction 52 User GuideGeneral problems Display/monitor problemsSymptom SymptomSymptom Intermittent problemsAction 54 User GuideRapid Access IIIe Keyboard problems SymptomAction Symptom Rapid Access Wireless Keyboard problemsAction 56 User GuideScrollPoint III Mouse problems SymptomAction Symptom ScrollPoint Wireless Mouse problemsAction 58 User GuideMemory problems SymptomAction Symptom Modem problemsAction 60 User GuideAction SymptomSymptom Action62 User Guide Optional-device problems SymptomAction Universal Serial Bus USB problems Software problemsIBM Enhanced Diagnostics 64 User GuideCreating an IBM Enhanced Diagnostics diskette The IBM Enhanced Diagnostics are available on3. Select Downloadable files Replacing the battery Running the IBM Enhanced Diagnostics programTo run diagnostics from the IBM Enhanced Diagnostics diskette To run diagnostics from the Product Recovery CD or program3. Remove the old battery 4. Install the new battery To change the battery, do the followingChapter 6. Troubleshooting 1. Turn off the computer and all attached devices5. Replace the cover, and plug in the power cord Using the World Wide Web Chapter 7. Getting information, help, and serviceGetting information Getting information by faxGetting help and service Using the documentation and diagnostic programsCalling for service Installation and maintenance of network operating systems NOS Other services CountryTelephone number Purchasing additional services 74 User Guide Notices General notices Notices and TrademarksIBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY U.S.ATrademarks Processing date dataPage Page wireless volumekeyboard 8, 14 mouse 8, 14 receiver 8 Index80 User Guide 23P1170 Part Number 23P117023P1170 IBM@