IBM 6274, 2283 manual DVD disc problems, Symptom, Action, User Guide

DVD disc problems

Symptom		Action
Black screen instead	1.	Restart the DVD player program.
of DVD video	2.	Shut down Windows, and restart your computer.
	If you need technical assistance, see Chapter 7, “Getting
	information, help, and service,” on page 69.
DVD movie will not	1.	Make sure that the disc surface is clean and not scratched.
play.	2.	Check the disc or package for regional coding. You might need
		to purchase a disc with coding for the region for which your
		DVD-ROM drive was manufactured.
	If you need technical assistance, see Chapter 7, “Getting
	information, help, and service,” on page 69.
No audio or	1.	Check the volume control settings in Windows and on your
intermittent audio		speakers.
while playing DVD	2.	Make sure that the disc surface is clean and not scratched.
movie
	3.	Check all cable connections to and from the speakers.
	4.	Select a different audio track.
	If you need technical assistance, see Chapter 7, “Getting
	information, help, and service,” on page 69.
Playback is very	1.	Disable any background programs, such as antivirus or
slow or choppy.		desktop themes.
	2.	Ensure that video resolution is set to less than 1152 x 864.
	3.	Make sure that the DMA check box is selected in Device
		Manager for the DVD-ROM drive.
	If you need technical assistance, see Chapter 7, “Getting
	information, help, and service,” on page 69.
Invalid disc or no	1.	Ensure that a DVD disc is in the drive with the label side of the
disc found message		disc facing up.
	2.	Ensure that video resolution is set to less than 1152 x 864.
	3.	On a computer with a CD-ROM as well as a DVD-ROM drive,
		make sure that the DVD is in the drive labeled DVD.
	If you need technical assistance, see Chapter 7, “Getting
	information, help, and service,” on page 69.

52User Guide