IBM 6274, 2283 Software problems, Universal Serial Bus USB problems, IBM Enhanced Diagnostics

Software problems

Symptom	Action
Software does not work	To determine if problems are caused by installed software,
as expected.	verify that:
	1. Your computer has the minimum memory requirements
	needed to use the software. See the information supplied
	with the software to verify memory requirements.
	Note: If you have just installed an adapter or memory,
	you might have a memory-address conflict.
	2. The software is designed to operate on your computer.
	3. The software you are using works on another computer.
	If you received any error messages while using the software
	program, see the information supplied with the software for
	a description of the messages and solutions to the problem.
	If you cannot correct the problem, have the computer
	serviced.

Universal Serial Bus (USB) problems

Symptom	Action
A Universal Serial Bus	Verify that the USB device is properly installed and firmly
(USB) device does not	seated. If you cannot correct the problem, have the computer
work.	serviced.

IBM Enhanced Diagnostics

IBM provides programs that you can run to diagnose hardware problems and some software problems. Several utility programs that provide helpful information about your computer are also included. The user interface for running these diagnostic and utility programs is provided by PC-Doctor.

The IBM Enhanced Diagnostics program will isolate your computer hardware from software that was preinstalled (or that you have installed) on your hard disk. These programs run independently of the operating system and are generally used when other methods are not available or have not been successful in isolating a problem suspected to be hardware related.

64User Guide