Draft Document for Review November 15, 2007 3:27 pm | 4372pref.fm |
Preface
Retail environments, like many other industries, are continously seeking ways to reduce costs and improve their competitive advantages.
One area where cost reduction is at play is with the IT deployed in the warehouses. Because this environment is so distributed, significant cost savings can be achieved if the hardware and software can be maintained without having to be physically present in the warehouse.
This IBM® Redpaper presents the IBM Tivoli Provisioning Manager for OS Deployment software product as a solution to help customers reduce costs for deploying operating systems to
Additionally, the Redpaper introduces a solution specifically developed for IBM Technical Support, to reduce the recovery time whenever a software or hardware failure requires a system to be
The audience of the Redpaper are IT managers in the retail sector and technical support people in areas with
The team that wrote this paper
This paper was produced by a team of specialists from around the world working at the International Technical Support Organization, Austin Center.
Vasfi Gucer is an IBM Certified Consultant IT Specialist at the ITSO Austin Center. He started his IBM career as a Network Specialist in 1989.. He has over 18 years of experience providing technical support across a variety of IBM products and technologies, including communications, network and systems management. For the last ten years Vasfi has been working for IBM ITSO, where he has been writing IBM Redbooks® and creating and teaching workshops around the world on a variety of topics. In this position, he has also worked on various Tivoli® customer projects as a Systems Architect and Consultant. He holds a Master’s degree in Engineering.
Leif Egeholm Nielsen is a Certified IT Architect in Operations Architecture at IBM Denmark. He currently holds a position as account architect for the
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