4372ch01.fm | Draft Document for Review November 15, 2007 3:27 pm |
1.1 Target audience
This Redpaper is written specifically with IT people who work in the retail sector in mind. However, many of the topics and scenarios can easily be mapped to traditional workstation environments and therefore also be of benefit to IT professionals working with OS deployments outside the retail environments.
Since most of the content is technical in nature, a minimum of technical understanding is required. Experience with automated deployment of operating systems is highly recommended but not required. Understanding the principles involved in automated software distribution will be helpful.
Note: This Redpaper is based on Tivoli Provisioning Manager for OS Deployment V5.1 with Fixpack 3. Some of the screenshots may look slightly different from the ones in previous ITSO publications because of this.
1.1.1 Definition of roles and skills
Throughout the scenarios and examples the following defintions are used for different roles.
POS user - or simply end user
The POS user refers to the person using the POS system. For a cash register this will be the cashier, for
Local super user - or simply super user
Every store, warehouse or super market should have at least one person to fulfill this role. The super user is not an IT professional, but has some understanding about the underlying IT and is capable of communicating with the IT professionals in helpdesk etc.
Central IT
Central IT refers the IT professionals located centrally at one location, physically distant from the production POS systems. There is no distinction in this Redpaper between IT professional at the helpdesk, server support, development etc.
Field Technician
2Tivoli Provisioning Manager for OS Deployment in a Retail Environment
