InFocus 570, 560 manual Troubleshooting, Before You Call for Assistance

Troubleshooting

Do not open the LitePro case!

Opening the case may cause electric shock!

Except for the projection lamps, there are no user- serviceable parts inside. If you are having problems with your LitePro, read through this section of this manual. Call In Focus Technical Support if necessary. They will refer you to an In Focus Authorized Service

Provider.

Before You Call for Assistance

Before calling your dealer for assistance, follow these steps in this order to make sure everything is properly connected.

1.Make sure you connected the LitePro to you equipment as described in “Setting Up the LitePro” starting on page 5.

2.Check cable connections. Verify that all computer and power cables are properly connected.

3.Verify that all power is switched on.

4.Verify that you have pushed the STANDBY button on the remote.

5.If the LitePro still does not display an image, reboot the com- puter. (Macintosh computers require a specific power-up sequence: the LitePro must be turned on before you turn on the computer.)

6.If the image is still bad, unplug the LitePro from the computer and check the computer monitor’s display. The problem may be with your graphics controller rather than with the LitePro. (When you re-connect the LitePro, remember to turn the computer and monitor off before you power up the LitePro. Power the equip- ment back up in this order: LitePro, monitor, computer.)

7.If the problem still exists, read through the problems and solutions in this chapter.

LitePro 560/570 User’s Guide 47