Intel SE7500CW2 Running New Application Software, After the System Has Been Running Correctly

Running New Application Software

Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly.

Checklist

θDoes the system meet the minimum hardware requirements for the software? See the software documentation.

θIs the software an authorized copy? If not, get one; unauthorized copies often do not work.

θIf you are running the software from a diskette, is it a good copy?

θIf you are running the software from a CD-ROM disk, is the disk scratched or dirty?

θIf you are running the software from a hard disk drive, is the software correctly installed? Were all necessary procedures followed and files installed?

θAre the correct device drivers installed?

θIs the software correctly configured for the system?

θAre you using the software correctly?

If the problems persist, contact the software vendor’s customer service representative.

After the System Has Been Running Correctly

Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. Many situations that are easy to correct, however, can also cause such problems.

Checklist

θIf you are running the software from a diskette, try a new copy of the software.

θIf you are running the software from a CD-ROM disk, try a different disk to see if the problem occurs on all disks.

θIf you are running the software from a hard disk drive, try running it from a diskette. If the software runs correctly, there may be a problem with the copy on the hard disk drive. Reinstall the software on the hard disk, and try running it again. Make sure all necessary files are installed.

θIf the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures.

θIf you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again. (Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands.)

76 Intel Server Board SE7500CW2 Product Guide