Kenmore 795-71022.010 Service Diagnosis Chart, Complaint Points to be Checked Remedy

12-2 SERVICE DIAGNOSIS CHART

COMPLAINT		POINTS TO BE CHECKED	REMEDY
No Cooling.	•	Is the power cord unplugged from the outlet?	• Plug into the outlet.
	•	Check if the power switch is set to OFF.	• Set the switch to ON.
	•	Check if the fuse of the power switch is shorted.	• Replace the fuse.
	•	Measure the voltage of the power outlet.	• If the voltage is low, correct the wiring.
Cools poorly.	•	Check if the unit is placed too close to the wall.	• Place the unit about 4 inches (10 cm) from the wall.
	•	Check if the unit is placed too close to the stove,	• Place the unit away from these heat sources.
		gas cooker, or in direct sunlight.
	•	Is the ambient temperature too high or the room	• Lower the ambient temperature.
		door closed?
	•	Check if food put in the refrigerator is hot.	• Put in foods after they have cooled down.
	•	Did you open the door of the unit too often or check	• Don't open the door too often and close it firmly.
		if the door is sealed properly?
	•	Check if the Control is set to Warm position.	• Set the control to Recommended position.
Food in the	•	Is food placed in the cooling air outlet?	• Place foods in the high-temperature section.
Refrigerator is			(front part)
frozen.	•	Check if the control is set to colder position.	• Set the control to Recommended position.
	•	Is the ambient temperature below 41°F(5°C)?	• Set the control to Warm position.
Condensation or ice	•	Is liquid food sealed?	• Seal liquid foods with wrap.
forms inside the unit.	•	Check if food put in the refrigerator is hot.	• Put in foods after they have cooled down.
	•	Did you open the door of the unit too often or check	• Don't open the door too often and close it firmly.
		if the door is sealed properly?
Condensation forms	•	Check if the ambient temperature and humidity of	• Wipe moisture with a dry cloth. It will disappear in
in the Exterior Case.		the surrounding air are high.	low temperature and humidity.
	•	Is there a gap in the door gasket?	• Fill up the gap.
There is abnormal	•	Is the unit positioned in a firm and even place?	• Adjust the Leveling Screw, and position the
noise.			refrigerator in a firm place.
	•	Are any unnecessary objects placed in the back	• Remove the objects.
		side of the unit?
	•	Check if the Drip Tray is not firmly fixed.	• Fix the Drip Tray firmly in the original position.
	•	Check if the cover of the compressor enclosure in	• Place the cover in its original position.
		the lower front side is taken out.
Door does not	•	Check if the door gasket is dirty with an item like	• Clean the door gasket.
close well.		juice.
	•	Is the refrigerator level?	• Position in a firm place and level the Leveling
			Screw.
	•	Is there too much food in the refrigerator?	• Make sure food stored in shelves does not prevent
			the door from closing.
Ice and foods	•	Check if the inside of the unit is dirty.	• Clean the inside of the unit.
smell unpleasant.	•	Are foods with a strong odor unwrapped?	• Wrap foods that have a strong odor.
	•	The unit smells of plastic.	• New products smell of plastic, but this will go away
			after 1-2 weeks.

Other possible problems:

Check if frost forms in the freezer.

Check the refrigeration system.

Not defrosting

The system is faulty.

Check Components of the defrosting circuit.

Perform sealed system repair.

Check the Thermistor.

The operation of

the Thermistor is Replace the Thermistor. incorrect.

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