Symptom

Cause

Solution

 

 

 

Media is

The media is not cor-

Remove the misfed media and reposi-

misfeeding.

rectly positioned in

tion the media properly in the tray.

 

the tray.

 

 

 

 

 

The number of sheets

Remove the excess media and reload

 

in the tray exceeds

the correct number of sheets in the

 

the maximum

tray.

 

allowed.

 

 

 

 

 

The media guides are

Adjust the media guides in the tray to

 

not correctly adjusted

match the size of the media.

 

to the media size.

 

 

 

 

 

Warped or wrinkled

Remove the media, smooth it out, and

 

media is loaded in the

reload it. If it still misfeeds, do not use

 

tray.

that media.

 

 

 

 

The media is moist

Remove the moist media and replace it

 

from humidity.

with new, dry media.

 

 

 

 

Custom-sized media,

Special media must be loaded in Tray

 

envelopes, labels,

1 only.

 

postcards, thick

 

 

stock, or transparen-

 

 

cies are loaded in

 

 

Tray 2 and 3.

 

 

 

 

 

The recommended

Load the transparencies or label

 

transparency or label

sheets according to the manufacturer’s

 

sheet is facing the

instructions.

 

wrong way in Tray 1.

 

 

 

 

 

Envelopes are facing

Load the envelopes in Tray 1 so the

 

the wrong way in Tray

flaps are facing down.

 

1.

 

 

If the flaps are on the long edge, set

 

 

 

 

the envelopes in Tray 1 so that the

 

 

flaps are facing into the printer.

 

 

 

106

Solving Problems with Media Misfeeds