Symptom

Cause

Solution

 

 

 

 

 

 

 

 

 

The print or

One or more of the

Install new toner cartridges.

color density

toner cartridges are

 

is uneven.

defective or low.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The printer is not

Put the printer on a flat, hard, level sur-

 

 

 

 

 

 

 

level.

face not to exceed ±1° slant in any

 

 

 

 

 

 

 

 

direction.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Irregular

The media is moist

Adjust the humidity in the media stor-

print or mot-

from humidity.

age area.

tled image

 

Remove the moist media and replace it

appears.

 

with new, dry media.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unsupported media

Use KONICA MINOLTA-approved

 

 

 

 

 

 

 

(wrong size, thick-

media. See “Media Specifications” on

 

 

 

 

 

 

 

ness, type, etc.) is

page 32 for supported sizes.

 

 

 

 

 

 

 

being used.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

One or more of the

Remove the toner cartridge and check

 

 

 

 

 

 

 

 

 

 

 

 

 

 

toner cartridges are

for damage. If it is damaged, replace it.

 

 

 

 

 

 

 

defective.

 

 

 

 

 

 

 

 

 

 

There is

The media is moist

Remove the moist media and replace it

insufficient

from humidity.

with new, dry media.

fusing or the

 

 

Unsupported media

Use KONICA MINOLTA-approved

image

(wrong size, thick-

media. See “Media Specifications” on

comes off

ness, type, etc.) is

page 32 for supported sizes.

when

being used.

 

rubbed.

 

 

 

Media type is set

When printing envelopes, labels, post-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

incorrectly.

cards, thick stock, or transparencies,

 

 

 

 

 

 

 

 

specify the appropriate media type in

 

 

 

 

 

 

 

 

the printer driver.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

114

Solving Problems with Printing Quality