Solving Other Problems

" For details on consumables, access www.q-shop.com.

Symptom

Cause

Solution

 

 

 

Printer

The power cord is not

Turn off the printer, confirm that the

power is not

correctly plugged into

power cord is correctly plugged into the

on.

the outlet.

outlet, and then turn on the printer.

 

 

 

 

Something is wrong

Plug another electrical appliance into

 

with the outlet con-

the outlet and see whether it operates

 

nected to the printer.

properly.

 

 

 

 

The power switch is

Turn the power switch off (O position),

 

not correctly turned

then turn it back to the on (I position).

 

on (I position).

 

 

 

 

 

The printer is con-

Use a power source with the specifica-

 

nected to an outlet

tions listed in appendix A, “Technical

 

with a voltage or fre-

Specifications.”

 

quency that does not

 

 

match the printer

 

 

specifications.

 

 

 

 

Data was

An error message is

Handle according to the message dis-

sent to the

displayed in the mes-

played.

printer, but it

sage window.

 

doesn’t print.

 

 

 

 

 

The control

The toner cartridge is

Remove the toner cartridge and check

panel dis-

defective.

for damage. If it is damaged, replace it.

plays

 

 

You printed with

See specifications in Appendix A.

TONER

heavy toner cover-

 

LOW much

age.

 

sooner than

 

 

expected.

 

 

 

 

 

You can’t

The tray is empty.

Check that at least Tray 1 is loaded

print the con-

 

with media, in place, and secure.

figuration

 

 

The printer’s covers

Make sure the covers are closed

page.

aren’t closed

securely. Close all covers gently to

 

 

securely.

avoid jarring the printer. Make sure the

 

 

waste toner bottle and toner cartridges

 

 

are installed correctly.

 

 

 

 

There is a media

Clear the media misfeed.

 

misfeed.

 

 

 

 

108

Solving Other Problems