Solving Problems with Printing Quality

 

Symptom

Cause

Solution

 

 

 

 

 

 

Nothing is

One or more of the

Remove the toner cartridge and check

 

printed, or

toner cartridges are

for damage. If it is damaged, replace it.

 

there are

defective.

 

 

blank spots

 

 

 

The printer driver is

Select the proper setting in the printer

 

on the

 

not set correctly.

driver to switch from transparencies to

 

printed page.

 

 

 

 

plain paper.

 

 

 

The media is moist

Adjust the humidity for media storage.

 

 

 

from humidity.

Remove the moist media and replace it

 

 

 

 

with new, dry media.

 

 

 

 

 

 

 

 

The media set in the

Load the correct media in the printer.

 

 

 

printer driver mis-

 

 

 

 

 

 

 

 

matches the media

 

 

 

 

loaded in the printer.

 

 

 

 

 

 

 

 

 

The power source

Use a power source with the proper

 

 

 

does not match the

specifications.

 

 

 

printer specifications.

 

 

 

 

 

 

 

 

 

Several sheets are

Remove the media from the tray and

 

 

 

being fed at the same

check for static electricity. Fan plain

 

 

 

time.

paper or other media (but not transpar-

 

 

 

 

encies), and replace it in the tray.

 

 

 

 

 

 

 

 

Media is not set prop-

Remove the media, tap it to straighten

 

 

 

erly in the tray(s).

it out, return it to the tray, and realign

 

 

 

 

the media guides.

 

 

 

 

 

 

 

 

The printer is not

Put the printer on a flat, hard, level sur-

 

 

 

level.

face not to exceed ±1° slant in any

 

 

 

 

direction.

 

 

 

 

 

 

Entire sheet

One or more of the

Remove the toner cartridge and check

 

is printed in

toner cartridges are

for damage. If it is damaged, replace it.

 

black or

defective.

 

 

color.

 

 

 

 

 

 

 

 

 

 

 

 

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Solving Problems with Printing Quality