Symptom

Cause

Solution

Image is too

Laser lens is dirty.

Clean the laser lens.

light; there is

 

 

The media is moist

Remove the moist media and replace

low image

from humidity.

with new, dry media.

density.

 

 

There is not much

Replace the toner cartridge.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

toner left in the car-

 

 

 

 

 

 

 

 

tridge.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

One or more of the

Remove the toner cartridge and check

 

 

 

 

 

 

 

toner cartridges are

for damage. If it is damaged, replace it.

 

 

 

 

 

 

 

defective.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Media type is set

When printing envelopes, labels, post-

 

 

 

 

 

 

 

incorrectly.

cards, thick stock, or transparencies,

 

 

 

 

 

 

 

 

specify the appropriate media type in

 

 

 

 

 

 

 

 

the printer driver.

 

 

 

 

 

 

 

 

 

Image is too

One or more of the

Remove the toner cartridge and check

dark.

toner cartridges are

for damage. If it is damaged, replace it.

 

 

 

 

 

 

 

defective.

 

Image is

One or more of the

Remove the toner cartridge and check

blurred;

toner cartridges are

for damage. If it is damaged, replace it.

background

defective.

 

is lightly

 

 

stained;

 

 

there is

 

 

insufficient

 

 

gloss of the

 

 

printed

 

 

image.

 

 

Solving Problems with Printing Quality

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