Symptom

Cause

Solution

There are

One or more of the

Remove the toner cartridge and check

toner

toner cartridges are

for damage. If it is damaged, replace it.

smudges or

defective or installed

 

residual

incorrectly.

 

images.

 

 

There are

The media transfer

Clean the media transfer roller.

toner

roller is dirty.

 

If you think the transfer roller should be

smudges on

 

 

replaced, contact Technical Support

the back side

 

 

with the error information.

of the page

 

 

 

The media path is

Print several blank sheets and the

(whether or

dirty with toner.

excess toner should disappear.

not it has

been

One or more of the

Remove the toner cartridge and check

duplexed).

toner cartridges are

for damage. If it is damaged, replace it.

 

defective.

 

Abnormal

The laser lens is dirty.

Clean the laser lens.

areas (white,

 

 

The toner cartridge is

Remove the toner cartridge with the

black, or

defective.

color causing the abnormal image.

color) appear

in a regular

 

Replace it with a new toner cartridge.

 

 

pattern.

 

 

Solving Problems with Printing Quality

115