Symptom | Cause | Solution |
There are | One or more of the | Remove the toner cartridge and check |
toner | toner cartridges are | for damage. If it is damaged, replace it. |
smudges or | defective or installed |
|
residual | incorrectly. |
|
images. |
|
|
There are | The media transfer | Clean the media transfer roller. | |
toner | roller is dirty. |
| |
If you think the transfer roller should be | |||
smudges on |
| ||
| replaced, contact Technical Support | ||
the back side |
| ||
| with the error information. | ||
of the page |
| ||
|
| ||
The media path is | Print several blank sheets and the | ||
(whether or | |||
dirty with toner. | excess toner should disappear. | ||
not it has | |||
been | One or more of the | Remove the toner cartridge and check | |
duplexed). | toner cartridges are | for damage. If it is damaged, replace it. | |
| defective. |
|
Abnormal | The laser lens is dirty. | Clean the laser lens. |
areas (white, |
|
|
The toner cartridge is | Remove the toner cartridge with the | |
black, or | defective. | color causing the abnormal image. |
color) appear | ||
in a regular |
| Replace it with a new toner cartridge. |
|
| |
pattern. |
|
|
Solving Problems with Printing Quality | 115 |