Symptom

Cause

Solution

 

 

 

With N-up on

Both the driver and

For N-up on multiple copies, choose

multiple cop-

the application have

Collate only in the driver’s Paper Tab.

ies, the out-

been set for collation.

Do not set collation in the application.

put is

 

 

incorrect.

 

 

 

 

 

Booklet Left

Both the driver and

For Booklet Left Binding and Booklet

and Right

the application have

Right Binding, choose Collate only in

Binding out-

been set for collation.

the driver’s Paper Tab. Do not set colla-

put is incor-

 

tion in the application.

rect.

 

 

 

 

 

You hear

The printer is not

Put the printer on a flat, hard, level sur-

unusual

level.

face not to exceed ±1° slant in any

noises.

 

direction.

 

 

 

 

The tray is not

Remove the tray that you are printing

 

installed correctly.

from and reinsert it completely into the

 

 

printer.

 

 

 

 

There is a foreign

Turn off the printer and remove the

 

object stuck inside

object. If you cannot remove it, contact

 

the printer.

Technical Support.

 

 

 

The

The PageScope Web

The PageScope Web Connection

web-based

Connection Adminis-

Administrator password has a 6-char-

utility cannot

trator’s password is

acter minimum and a 16-character

be accessed.

incorrect.

maximum.

 

 

 

Media is

The media is moist

Remove the moist media and replace it

wrinkled.

from humidity or hav-

with new, dry media.

 

ing water spilled on it.

 

 

 

 

 

The transfer roller or

Check them for damage. If necessary,

 

fuser unit is defective.

contact Technical Support with the

 

 

error information.

 

 

 

 

Unsupported media

Use KONICA MINOLTA-approved

 

(wrong size, thick-

media. See “Media Specifications” on

 

ness, type, etc.) is

page 32 for supported size. For a com-

 

being used.

plete list of approved media, go to

 

 

www.printer.konicaminolta.com.

 

 

 

Solving Other Problems

111