Symptom

Cause

Solution

 

 

 

Printing

The printer is set to a

It takes more time to print with special

takes too

slow printing mode

media. When using regular paper,

much time.

(for example, thick

make sure that the media type is set

 

stock or transpar-

properly in the driver.

 

ency).

 

 

 

 

 

The printer is set to

It takes time for printing to start in

 

power saving mode.

power saving mode. If you do not want

 

 

to use this mode, disable it.

 

 

 

 

The job is very com-

Wait. No action needed.

 

plex.

 

 

 

 

 

The printer memory is

Add more memory.

 

insufficient.

 

 

 

 

 

A toner cartridge for a

Install a genuine KONICA MINOLTA

 

different region or a

toner cartridge approved for your spe-

 

non-genuine toner

cific printer.

 

cartridge is installed

 

 

(NO GENUINE

 

 

TONER X is dis-

 

 

played in the mes-

 

 

sage window).

 

 

 

 

Blank pages

One or more of the

Check the toner cartridges. The image

come out

toner cartridges are

will not be printed if the cartridges are

during print-

defective or empty.

empty.

ing.

 

 

The wrong media is

Check that the media type set in the

 

 

being used.

driver matches the media loaded in the

 

 

printer.

 

 

 

Printer

The printer was in the

When in the menu structure, select

returned to

menu structure with-

your choice within 2 minutes.

READY

out a selection being

 

before the

made within two min-

 

menu was

utes.

 

changed.

 

 

 

 

 

Not all pages

The printer has the

Check your cable.

print.

wrong kind of cable,

 

 

or the printer is not

 

 

configured for the

 

 

correct cable and

 

 

port.

 

 

 

 

 

The Cancel key was

Make sure no one pressed the Cancel

 

pressed.

key while your job was printing.

 

 

 

Solving Other Problems

109