Troubleshooting
Symptom | Checkpoints | Corrective Actions | Reference |
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Copies are not clear. | Did you choose appropriate Image | Select an appropriate Image Quality | page |
| Quality mode for the original? | mode. |
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Copies are dirty. | Is the platen or document processor | Clean the platen or the document | page |
| dirty? | processor. |
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Images are skewed. | Are the originals placed correctly? | When placing originals on the platen, | page |
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| place them |
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| against the original size indicator |
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| plates. |
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| When placing originals in the | page |
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| document processor, align the original |
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| width guides securely before placing |
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| the originals. |
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Is the paper loaded correctly?
Check the position of the paper width page
The paper often jams. | Is the paper loaded correctly? | Load the paper correctly. | page |
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| Is the paper of the supported type? Is | Remove the paper, turn it over, and | page |
| it in good condition? | reload it. |
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| Is the paper curled, folded, or | Replace the paper with new paper. | page |
| wrinkled? |
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| Are there any loose scraps or jammed | Remove any jammed paper. | page |
| paper in the copier? |
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Copies from the | Are the slit glasses dirty? |
document processor |
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have black lines. |
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Clean the slit glasses. | page |
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Follow the procedure for correcting | Advanced |
black lines. This may remove the | Operation |
black lines. | Guide, |
| Chapter 3 |
Copies from the | Are the document processor roller |
document processor | dirty? |
have white lines. |
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Clean the roller of the document | page |
processor. |
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