Troubleshooting
Responding to Error Messages
If the touch panel displays any of these messages, follow the corresponding procedure.
Error Messages | Checkpoints | Corrective Actions | Reference |
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Close ### cover. | Is the indicated cover open? | Close all covers securely. | — |
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Check the cover. | Are any covers open? | Close all covers securely. | — |
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Close Document | Is the document processor open? | Close the document processor. | — |
Processor. |
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Set drawer #. | Is one of the cassettes not fully | Pull out the cassette and push in | — |
(Close paper cassette #.) | closed? | securely. |
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Reset Side Paper Deck. | Is the optional side feeder installed | Install the side feeder securely to the | — |
(Reset side feeder.) | correctly on the copier? | copier. |
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Reset feeding unit for | Is the paper feeder securely pushed | Pull out the paper feeder and securely | page |
paper drawer. | into the copier? | push it all the way into the copier. |
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(Reset feeding unit for pap. |
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cassette.) |
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Add paper in drawer #. | Is the indicated cassette out of paper? | Load paper. If the same type of paper | — |
(Add paper cassette #.) |
| is loaded in another cassette in the |
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| same orientation, you can press either |
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| one of paper selection keys on the left |
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| of the touch panel to switch to that |
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| cassette for copying. |
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Low on paper. | Is the optional side feeder, cassette 1 | Load paper in cassette 1, cassette 2 | page |
| or cassette 2 running out of paper? | or the side feeder. | page |
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Paper capacity exceeded. | Is the maximum storage capacity of | Remove paper from the side feeder | page |
Remove paper from Side | the optional side feeder exceeded? | so that it becomes less than the |
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Paper Deck. |
| maximum capacity. |
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(Paper capacity exceeded. |
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Remove paper from side |
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feeder.) |
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Add paper in the | Is paper of the specified size loaded in | Load paper of the size indicated in the | page |
Multipurpose tray. | the MP tray? | MP tray. |
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### size |
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(Place paper on the |
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Multipurpose tray. |
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### size) |
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Add paper in the | Is the MP tray running out of paper? | Load paper in the MP tray. | page |
Multipurpose tray. |
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(Add paper on the |
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Multipurpose tray.) |
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Place transparency in the | Are any transparencies loaded in the | Load transparencies in the MP tray. | — |
Multipurpose tray. | MP tray? |
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(Place transparencies on |
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the Multipurpose tray.) |
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Check paper size. | Is the copier loaded with any paper of | Load paper of a size that can be used. | — |
| a size that cannot be used under the |
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| current settings? |
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