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| Troubleshooting |
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Error Messages | Checkpoints | Corrective Actions | Reference |
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Reposition original. Is the orientation of the specified paper different from that of the original?
Change the orientation of the original. | — |
If you press the Start key without |
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changing the original, the original will |
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be copied at the current size. |
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Check paper size. Copy | Is the specified paper loaded? Or are | Load the specified paper. Adjust any | — |
paper is not the same size | the settings incorrect? | settings that are incorrect. |
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as original. |
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(Paper size in cassette |
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differs from actual size. |
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Check paper size in |
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cassette.) |
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Reposition original or | Is the orientation of the specified | Change the orientation of the original. | — |
change drawer. | paper different from that of the |
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(Reset original or select | original? |
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another paper cassette.) |
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Reset originals in | — | Remove originals from the document | page |
processor. |
| processor, stack them uniformly, and |
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| place them. |
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Reset all originals in | — | Remove originals from the document | page |
processor. |
| processor, put them in the original |
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(Reset originals in |
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processor.) |
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Reset all originals in | Are there any originals left in the | Remove any originals from the | — |
Document Processor. | document processor? | document processor. |
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(Reset originals in |
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Document Processor.) |
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Cannot copy this paper | Can the specified copy functions be | Select another type of paper. | — |
type. | used with the selected paper type? |
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Cannot staple this paper | Did you select a paper type that | Select another type of paper. | — |
type. | cannot be stapled? |
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Cannot punch this paper | Did you select a paper type that | Select another type of paper. | — |
type. | cannot be punched? |
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Cannot offset this paper | Is stacking or sorting available for the | Change the paper size. | — |
size. | size of the loaded paper (11 × 17", |
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(Cannot group this paper | 8 1/2 × 14", 5 1/2 × 8 1/2", A3, B4, A5R, |
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B6R, A6R, Folio, 8K)? |
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size.) |
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Cannot staple this size. | Is stapling available for the size of the | Change the paper size. | — |
(Cannot staple this paper | loaded paper? For further details, |
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refer to the document finisher |
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size.) |
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Operation Guide. |
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Cannot punch this size. | Is punching available for the size of | Change the paper size. | — |
(Cannot punch this paper | the loaded paper? For further details, |
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refer to the document finisher |
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size.) |
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Operation Guide. |
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Cannot staple. | Is the maximum page quantity for | Reduce the number of pages to staple | — |
##: maximum capacity | stapling exceeded? For further | to be maximum capacity or less. |
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(Staple) | details, refer to the document finisher |
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(Cannot staple. | Operation Guide. |
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##: Max. staples) |
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