Questions & Answers | 61 |
Questions & Answers
•If you encounter problems while using the phone, or if it performs erratically, you can consult the information in the chart below. If your particular problem cannot be resolved using the information in the chart, contact Customer Support (see page 74).
•Do not attempt to disassemble the phone by yourself. There are no user serviceable parts inside.
•Damage caused by disassembling the phone may void the warranty.
Problem | Possible causes | Possible solution |
|
| |
SIM card error. | SIM card malfunction or | Take the SIM card to your service provider for |
| damage. | testing. |
| SIM card inserted improperly. | Insert the SIM card properly. See "Inserting the |
|
| SIM card" on page 12. |
| Dirt on the SIM card contacts. | Use a soft, dry cloth to clean the SIM card |
|
| contacts. |
Poor reception. | The network signal is too weak | Move to a location where the network signal can |
| at your current location, for | be properly received. |
| example, in a basement or near |
|
| a tall building, because wireless |
|
| transmissions can not |
|
| effectively reach it. |
|
| The network is busy at the | Avoid using the phone at such times, or try again |
| current time (for example, | after waiting a short time. |
| during peak times, there may be |
|
| too much network traffic to |
|
| handle additional calls). |
|
| You are too far away from a | You can request a service area map from your |
| base station for your service | service provider. |
| provider. |
|
