66 | Questions & Answers |
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Problem |
| Possible causes | Possible solution |
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ActiveSync® problems |
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Unable to run | ActiveSync® is not installed | Make sure ActiveSync® is properly installed and | ||
ActiveSync® or | properly. | related settings are correct. | ||
connection fails. | Data cable is damaged. | Contact the dealer. | ||
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| System is not stable. | Restart your system. | |
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| Connection is not stable. | Go to Start > Settings > Connections > USB | |
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| to PC and uncheck Enable advanced | |
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| network functionality. | |
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| Or disable the virus protection program and/or | |
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| the firewall on the PC. | |
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| Windows Vista® requires | Make sure Windows Mobile Device Center, which | |
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| Windows Mobile Device | is available on your Getting Started Disc, is | |
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| Center. | properly installed. |
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Unable to |
| No data type is selected. | Make sure at least one data type is selected. For | |
synchronize data. |
| Windows® XP users, click Tools: Options on | ||
the computer. For Windows Vista® users, click Mobile Device Settings > Change content sync settings on the computer.
The data cable is not connected properly.
Check the data cable connection, and if the data cable is damaged.
